The Passenger Services Team provides special assistance for people travelling with a mobility or disability related need. We are committed to ensuring that 100% of all pre-booked passengers requiring assistance will reach their aircraft on time.
Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport, you can view these here:
Please view our EU Regulation 1107 Service Standards PDF for more information on service standards.
To view our latest performance statistics please use one of the following links:
Passenger Services Performance April to September 2015
Passenger Services Performance October to March 2016