We extend a warm welcome to all of our passengers at East Midlands Airport and understand that airports can be a daunting experience for anyone. With this in mind, we recognise that our passengers may have a variety of requirements when travelling via us – departing or arriving – and may need a little help and reassurance.
If you need extra assistance while you're at the airport, we have a dedicated team to help you prior to travelling and when you’re with us.
Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport. You can view these here:
To view our latest performance statistics please use one of the following links:
Tell us about your recent East Midlands Airport Passenger Assistance experience by clicking on the link and completing a short survey from the CAA (Civil Aviation Authority). Your feedback helps us to improve our service for the future.
If you would like to make a complaint, please contact our customer relations team who can be contacted via the following link: http://www.eastmidlandsairport.com/help/feedback-form/. More information on our complaints procedure can be provided on request. If, for any reason, you are unhappy with our response to your complaint, you can refer your complaint to AviationADR, which is approved by the Civil Aviation Authority to provide an independent review of complaints and dispute resolution services. You will need to refer your complaint to the AviationADR Scheme within 12 months of our final response.
To help us get to know you better, please download and complete our Peer Passport here.
Remember to bring this with you when you travel and we’ll know all about you, to make your journey as smooth as possible.