The Passenger Services Team provides special assistance for people travelling with a mobility or disability related need. We are committed to ensuring that 100% of all pre-booked passengers requiring assistance will reach their aircraft on time.
Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport, you can view these here:
To view our latest performance statistics please use one of the following links:
Tell us about your recent East Midlands Airport Passenger Assistance experience by clicking on the link and completing a short survey from the CAA (Civil Aviation Authority). Your feedback helps us to improve our service for the future.