We extend a warm welcome to all of our passengers at East Midlands Airport and understand that airports can be a daunting experience for anyone. With this in mind, we recognise that our passengers may have a variety of requirements when travelling via us – departing or arriving – and may need a little help and reassurance.
If you need extra assistance while you're at the airport, we have a dedicated team to help you prior to travelling and when you’re with us.
Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport. You can view these here:
To view our latest performance statistics please use one of the following links:
Tell us about your recent East Midlands Airport Passenger Assistance experience by clicking on the link and completing a short survey from the CAA (Civil Aviation Authority). Your feedback helps us to improve our service for the future.