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On arrival at East Midlands Airport

On arrival at East Midlands Airport

If you require wheelchair assistance or help with your luggage from the disabled parking spaces in the Short Stay Car Park, you should contact the Passenger Services team using one of the help points located in the car parks. There is also a help point at the car park coach drop off point.

Alternatively, you can report to the Passenger Services Desk located in the Departure hall where we can help.


If you need to borrow a wheelchair whilst at the airport, please speak to a member of the Passenger Service Team at their desk in the main Departure Hall. These are available free of charge, but please note are subject to availability.

Airport Security

We recognise that getting through our security process can be a worry for our customers, we have a designated lane for families with pushchairs and customers in wheelchairs. If you require a search by one of our security team there is a private search area that can be used on request. For more information on our security procedures please refer to our security and check-in procedures page.

Boarding the aircraft

We have a range of modern and comfortable equipment to help you board the aircraft quickly and efficiently. If your airline or tour/holiday operator hasn’t noted what type or assistance you require, we’ll arrange with you the most appropriate type of help at that time.

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