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Travelling with a Hidden Disability

If you or someone you are travelling with has a hidden disability, we have lanyards that can be used to discretely identify you to airport staff so they know that you may require additional assistance. All of our staff are trained to recognise the lanyards and act accordingly. If you would like a lanyard you can request one free of charge from the Passenger Service Desk in the check-in hall. These lanyards are replacing the wristbands used previously.

If you would like to request a lanyard prior to your travel or have any other enquires before your travel please email us, providing your name and contact details so we can send this out to you.

Try Before You Fly

If you have not travelled before and would like to see the facilities we offer before you travel, we offer Try Before You Fly visits once a month so you can familiarise yourself with the airport layout before you travel.

The next dates for these visits are:

  • 24 October 2017
  • 14 November 2017
  • 12 December 2017
  • 16 January 2018
  • 13 February 2018
  • 13 March 2018

If you would like to book a place on one of these visits, please email us.

Please note that the number of spaces on each visit is limited and you must hold a valid passport.

Hearing and visual impairment

There are various points across the terminal where we have an induction loop system: these are clearly marked by the 'sympathetic ear' symbol. All signage across the airport uses yellow text on a blue background, making it easier to read.

Travelling with dementia

The Alzheimer's Society has produced a Factsheet with tips and guidance for travelling with someone with dementia.

Security

For information on the security process please visit the Security page for more information.

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