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Preparations for requesting special assistance

Preparations when requesting Special Assistance at the airport

If you require special assistance at East Midlands Airport, ensure you make necessary arrangements before you travel. Your airline or tour/holiday operator will require a minimum of 48 hours’ notice of your flight departing, you can contact them via the telephone numbers listed further down the page.

Your airline or tour/holiday operator will take all necessary details about your travel arrangements and notify the Passenger Services Team in advance.

Important information on Electric Mobility Aids and General Mobility Equipment.

You must always try to pre-book your mobility device with the airline provider as any failure to do this could result in your mobility aid not being able to travel with you.

Your mobility aid can remain with you through the whole airport journey up to and boarding the aircraft, depending on your specific needs.

It is important that all of the dimensions and weight of the equipment are supplied to the airline prior to travel, so necessary arrangements can be made with the handling agent at the airport.

All mobility equipment will be reunited with its owner at the baggage carousel (unless prior arrangements are made with the provider).

In the event of a lost or damaged mobility aid, customers can use the wheel chair loan system, via the Passenger Services Desk located within the Departures Terminal Hall.

Useful contacts

Airline Special Assistance contact numbers:

  • Aer Lingus: 0333 006 6921
  • Aurigny: 01481 822 886
  • bmi Regional: 0330 333 7998
  • Flybe: 01392 683 152
  • Jet2: 0800 408 5591
  • Ryanair: 0871 246 0003
  • Thomson Airways: 0203 451 2585
  • Thomas Cook Airlines: 0800 107 3409

The UK government code of practice for access to air travel for disabled people may be found at:

Further Links