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Requesting Assistance

Requesting Assistance at East Midlands Airport

It is imperative that you discuss any special requirements when you make your travel arrangements or book a holiday. This applies to all booking methods - travel agents, websites or by telephone (Customers using an internet booking service will usually find a relevant telephone number on their websites).

We value your feedback and aim to use it positively to improve the services we offer. If you would like to take part in our PRM survey please provide your contact details to a member of the Passenger Services Team on your next visit to EMA and we will contact you for your feedback.

EU Regulations for disabled persons and persons with reduced mobility when travelling by air

The Regulation No 1107/2006 concerns the rights of disabled persons and persons with reduced mobility when travelling by air.

From the 26 July 2008 new European legislation (Regulation No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air) comes into force.

The aim of this legislation is to ensure that consistently high quality disabled assistance is provided at airports throughout the European community.

The airport will have overall responsibility and management of this new service. East Midlands Airport have a team of dedicated passenger services assistants who will provide assistance for all our disabled customers.

In order to comply with Article 9 clause 3 of the new legislation we are publishing our table of service standards. If you would like to find out more about your rights to fly and the assistance you may expect please contact the Equality and Human Rights Commission.

www.equalityhumanrights.com

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