Contact Us


Our Aim

Making your journey through the Airport as easy and relaxing as possible is our main aim and we always like to hear what you think about us. We want you to be able to give us your feedback in the way you want and when you want so there are now several ways in which you can do this.

How to contact us

If you have a specific question you may want to check our frequently asked questions before contacting us. However, if you can’t find an answer to your question or you would just like to provide us with some specific feedback please use one of the methods of contact shown below:

  • By phone - 24 hours 7 days a week 

    • General enquires +44 (0) 8712 710 711 Calls cost 13p per minute plus your phone company’s access charge.
    • Flight Information +44 (0) 9010 101 000 Calls cost 50p per minute plus your phone company’s access charge
    • Bookings – Car Parks & Fast Track +44 (0) 0871 310 2200 Calls cost 13p per minute plus your phone company’s access charge.
    • Escape Lounge +44 (0) 0871 200 4450 Calls cost 13p per minute plus your phone company’s access charge.
    • Feedback - 0871 477 7747 (calls cost 13p per minute plus your phone company's access charge).

            Call 0330 333 03 04 for our Customer Service and Feedback Teams

  • Web

    Feel free to use our web feedback form to ask us a question or provide us with feedback.

  • To find us

    Our address is: East Midlands Airport, Castle Donington, Derby, DE74 2SA

  • To write to us

    2nd Floor
    Olympic House
    Manchester Airport
    M90 1QX

Help us get back to you quicker

We aim to respond to all feedback as soon possible. To help us get back to you as quickly as possible please remember, where appropriate, to include your dates of travel, flight numbers and any booking references.


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