Access

At East Midlands Airport we work hard to make our facilities as comprehensive and comfortable for all our customers. A special range of services is available for disabled and mobility impaired passengers, including:

Parking
Disabled parking spaces are clearly marked in the short stay car park, and are charged at standard, not short stay rates.

Help points in this parking area will put you in direct contact with the information desk. Please contact them if you need a wheelchair or help with your luggage.

Increased security measures mean vehicles are no longer able to park at the front of the terminal building.

Wheelchairs
Wheelchairs are provided free of charge throughout the terminal – please ask.

Boarding the Aircraft
Boarding assistance is provided by your airline, so it’s important to notify them of the help you’ll need to book your flight. It’s also a good idea to confirm any special assistance when you check-in.

Toilet Facilities
There are fully equipped disabled toilets in all areas of the terminal building.

Telephones
Public telephones are available throughout the terminal building.

First Aid Room
A dedicated first aid room is available at East Midlands Airport for passengers needing a little privacy for medical treatment. To request access to the first aid room, please contact the information desk.

Hearing Loops
Are located throughout the terminal building.

Passenger Assistance Lounges
These areas may be found in both departure lounges, with a range of facilities designed to make your time here easier.

Assistance Dogs
We welcome Guide Dogs in the terminal building. For comprehensive advice about flying with your assistance dog, visit www.guidedogs.org.uk

Contacts
East Midlands Airport Minicom:
0845 1088 545

East Midlands Airport Customer Services:
0871 919 9000

Useful Web Links
General guidance for disabled and less mobile passengers
www.dptac.gov.uk

The UK government code of practice for access to air travel for disabled people
www.dft.gov.uk

Flying with Disability
www.flying-with-disability.org

Flying High
www.dlf.org.uk