Frequently Asked Questions


At East Midlands Airport, it’s our mission to make your journey as smooth and simple as possible, so we’ve compiled a list of our most frequently asked questions – and a short answer to each.

Start by choosing a category from the drop-down menu below, then click on a question to jump straight to the answer.

We’ve tried to cover as many popular topics as possible, but if you can’t find the answer to your question here, please get in touch >

What are the latest security requirements - what can I take on the aircraft?

Please see our security page.

How do I amend my car park booking?

You may amend your booking up to 6 hours* before your car parking commences, online or by calling 0871 310 3300**.

Call 0330 333 03 04 for our Customer Service and Feedback Teams

Please note if you booked during a sale or at a lower price and that rate is no longer available, the current rate will apply.

*Where specified in the product details some bookings cannot be amended or cancelled or require 24 hours notice.

**Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

How do I cancel my car park booking?

You may cancel your booking up to 6 hours* before your car parking commences, online or by calling 0871 310 3300**.

Call 0330 333 03 04 for our Customer Service and Feedback Teams

You will receive a full refund provided your cancellation is received at least 6 hours* before your car parking commences. 

*Where specified in the product details some bookings cannot be cancelled or require 24 hours notice.

**Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

 

I have a Satellite Navigation System, are co-ordinates available for the car parks?

Yes, the coordinates below will direct you to the car park entrance, please enter your chosen car park coordinates carefully into your Sat Nav:

Short stay car park entrance N52.82599 W1.32741

Long stay 1 car park entrance N52.82462 W1.33297

Long stay 2 car park entrance N52.82487 W1.33448

Long stay 3 car park entrance N52.82498 W1.33490

Express Park car park entrance N52.82523 W1.33186

JetParks Plus car park entrance N52.82637 W1.35591

JetParks 1 car park entrance N52.82607 W1.35815

JetParks 2 car park entrance N52.82614 W1.35720


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