More choice for customers parking at East Midlands Airport

As part of East Midlands Airport’s ongoing commitment to improve the passenger experience, a major redevelopment programme of the Airport’s short stay car park will be completed on Thursday 8 July 2010.

The short stay car park has been reconfigured into five new zones including blue badge holders, short stay, car hire, meet and greet (valet) parking and the reintroduction of a dedicated passenger drop-off area. As part of the redevelopment, passengers will be able to use the convenient new Rapid Drop Off zone, located close to the terminal, for a period of 10 minutes for just 1.

In response to customer feedback, the new layout will significantly improve the traffic flow and reduce congestion on exit at peak times. The extra time needed in the car park when customers are collecting passengers has also been taken into account. For this reason, the 10 minute free parking option in the short stay car park has been replaced with an extended period of 60 minutes free parking in the long-stay car park which is only a five minute complimentary bus ride from the terminal.

Commenting on the project, Penny Coates, managing director, East Midlands Airport said: “Customer experience at East Midlands Airport is all about making the journey for our passengers as easy as possible and investing in the right facilities and infrastructure to suit the needs of our customers.

“The Airport continually looks at our passenger’s entire journey, to deliver improvements to the Airport, which will enhance the overall passenger experience and meet the requirements of modern lifestyles.”

In addition to reconfiguring the car park layout, the Airport has invested in leading technology in all of it’s on site car parks, providing peace of mind for passengers while on holiday or travelling on business. An ANPR (Automatic Number Plate Recognition) system has been installed, which recognises pre booked cars when entering and exiting the car park, saving passengers’ valuable time when arriving for a flight.

Another integral element of the redevelopment is the introduction of a new car park operator, Apcoa Parking (UK) Ltd, who will manage the coaching and car parking operation at the Airport. Apcoa, operate car parking in 18 countries and within the UK, operate on site parking at Heathrow, Gatwick, Luton, Edinburgh, Aberdeen and Exeter Airports.

Published on: 05/07/2010 15:56:22

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