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Accessibility on Board

Boarding the aircraft

The Passenger Services Team at East Midlands Airport has a range of modern equipment to ensure you board your flight as swiftly and safely as possible. Contacting East Midlands Airport Customer Services on 0871 919 9000* before your flight will ensure any individual requirements are catered for by the time you arrive to board the aircraft.

Assistance dogs

Assistance dogs are often used in the terminal building to navigate through the various phases of an airport journey, while assistance dogs may also travel on aircraft, providing they meet the criteria required as outlined by the Pets Passport Scheme.

For advice on flying with your assistance dog contact: www.guidedogs.org.uk or www.hearingdogs.org.uk 

Mobility Devices and Wheelchairs

You must pre-book your mobility device with the airline provider, which can remain with you while travelling through the airport up to the boarding process the aircraft, depending on your specific needs.

*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

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