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Car Parking FAQ'S

Pre-book parking to secure your space

On arrival at the car park:

Drive up to the entrance barrier for your chosen car park and stop.
The Automatic Number Plate Recognition system (ANPR) will read your vehicles number plate, verify this against your booking details and the barrier should then open automatically. Please note, this process may take up to 30 to 40 seconds to happen.
If for any reason the barrier does not open after this time, please press the Assistance button and a member of staff will confirm your booking details with you and subsequently open the barrier to allow you entry.
Please DO NOT press for a ticket to gain access to the car park, as this is not required and doing so will disable the ANPR system in relation to your booking.

On exiting the car park:

Proceed straight to the exit barrier and stop.
The ANPR system will read your vehicles number plate, verify this against your booking details and the barrier should then open automatically. Please note, this process may take up to 30 to 40 seconds to happen.
If for any reason the barrier does not open after this time, please press the Assistance button and a member of staff will confirm your booking details with you and subsequently open the barrier to allow you exit.
Please DO NOT in any circumstance insert your credit card or debit card into the barrier as a further payment will be taken.

Parking is charged per day or part thereof. All prices shown are in GBP and include VAT at 20%.

Amendments to the dates of stay are subject to the terms and conditions of your booking.

Certain promotional products are not amendable and the products this applies to will be made clear at the point of booking.

You may amend your booking up to 24 hours before your car parking is due to start.

Amend your booking online or call 0330 333 0304*.

Please note if you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply.
 
*Calls are charged at 0.75 pence per minute plus your phone company's access charge.

Cancellations are subject to the terms and conditions of your booking. Certain products can not be cancelled and the products this applies to will be made clear when selecting your car park.

Cancellations must be made at least 24 hours prior to your scheduled car park arrival date.

A £7.50 administration charge will be levied and deducted from the refunded amount. Bookings made less than 24 hours before departure cannot be cancelled and are not refundable.

The £7.50 charge will not apply if you chose to purchase the Cancellation Protection as part of your booking and are cancelling at least 24 hours prior to your car park arrival date.

You can cancel your booking online or call 0330 333 0304*
 
*Calls are charged at 0.75 pence per minute plus your phone company's access charge.

To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.

You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.

Call 0330 333 03 04* for our Customer Service and Feedback Teams
*Calls are charged at 0.75 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

You can update your vehicle details free of charge up to 6 hours* before your parking commences, by calling 0330 333 03 04**, or you can do it online.

Update my vehicle details >

*Where specified in the product details some bookings require 24 hours notice.
**Calls are charged at 0.75 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

You will receive an on-screen confirmation, detailing your booking reference and instructions. Please print this page for your records as you’ll need this information at the airport.

We will also send you a confirmation email. Please ensure your vehicle registration details are correct as this is used to give you access to the car park. There is an option to amend your booking if you will be arriving at the airport in a different vehicle than originally planned. Failure to receive this confirmation email has no bearing on the status of your booking.

We accept all major credit and debit cards, plus payment via PayPal. Please note, if you choose to pay by credit card or prepaid card, you will be charged a £1.50 card fee. We do not charge a fee for debit cards.

What if I return later than the date on the booking?

You will be charged for the additional days stay at the below rates:

Jet Parks £10 per day
Long Stays (1 - 4) £15 per day
Express and Short Stay £20 per day

Please refer to the terms and conditions on your booking confirmation.