Accessibility for disabled passengers
East Midlands Airport has a reputation for being a friendly, easy to use airport.
We hope the following information will help you to plan your trip and provide a stress free start to your journey.
Booking assistance
It is imperative that you discuss any special requirements when you make your travel arrangements or book a holiday. This applies to all booking methods - travel agents, websites or by telephone (Customers using an internet booking service will usually find a relevant telephone number on their websites). These booking details will then be passed to our new disability service provider, OCS – One Complete Solution.
For general enquiries please contact the OCS helpdesk on 01332 818426
Facilities and services
Parking
Disabled parking spaces may be found in the short stay car park. They are located between 100-150 metres from the passenger terminal. If you choose to park in the long stay car parks, a fully accessible coach service will transfer you, free of charge, to the terminal building. Unfortunately, increased security measures mean that vehicles are no longer able to park at the front of the terminal building.
On arrival at EMA
• If you require wheelchair assistance or help with your luggage from the disabled parking spaces, you should contact the OCS staff using one of the help points located in the car parks
• Alternatively, report to the “Reception point for assistance” located in the main check in hall
Wheelchairs
If you need to borrow a wheelchair whilst at the airport, please contact the OCS staff at the “Reception Point for Assistance” located in the main check-in hall. These are available free of charge, but please note are subject to availability.
Boarding the aircraft
OCS has a range of modern equipment to help you board the aircraft quickly and efficiently. They will discuss individual requirements with you and arrange the most appropriate type of help.
Passenger Assistance
These new areas are easy to locate and can be found near to departure gates 2 and 14 in the Departure Lounges. They have a number of facilities designed to make your time here enjoyable and trouble-free, including a hearing loop and a telephone help line.
Toilet facilities
There are fully equipped disabled toilets located throughout the Terminal building.
Telephones
Public telephones are available throughout the Terminal building. A lowered unit can be found opposite gate 10 in the departure lounge.
First aid rooms
First aid rooms are available in two locations – one in the check-in hall and one after security. They may be used by customers for any procedure which requires privacy. Requests to use this room should be made:-
• Before security - at the information desk in arrivals
• After security – via the telephone help points located in the Passenger assistance lounges
Assistance dogs
Assistance dogs are allowed into the terminal building and may travel on aircraft, providing they comply with the Pets Travel Scheme (PETS).
For advice on flying with your assistance dog contact:
www.guidedogs.org.uk or www.hearingdogs.org.uk
Useful contacts
East Midlands Airport Customer Services - 0871 919 9000
East Midlands Airport Minicom - 0845 1088 545
OCS - 01332 818750
Useful web links:
www.dptac.gov.uk/planes
www.flying-with-disability.org
The UK government code of practice for access to air travel for disabled people may be found at: www.dft.gov.uk
European legislation
The Regulation No 1107/2006 concerns the rights of disabled persons and persons with reduced mobility when travelling by air.
From the 26 July 2008 new European legislation (Regulation No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air) comes into force.
The aim of this legislation is to ensure that consistently high quality disabled assistance is provided at airports throughout the European community.
The airport will have overall responsibility and management of this new service.
East Midlands Airport have appointed a specialist Company, OCS – One Complete Solution, who will provide assistance for all our disabled customers.
In order to comply with Article 9 clause 3 of the new legislation we are publishing our table of service standards.