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Frequently asked questions

We want you to be 100% satisfied with any purchase you make with us, but we know that sometimes you may change your mind or that things can go wrong.

If you buy from World Duty Free, you have the opportunity to return your items from anywhere in the world as part of their unique Returns Policy.

Your order will be awaiting collection in the store you reserved from e.g. World Duty Free after security.

At the airport - after selecting any additional products you may wish to purchase in store, simply locate the Reserve & Collect pick up point, or find a sales assistant who will help.

You don't need to pay for your items until you reach the airport and collect your order. So if your travel plans change you don't need to worry about requesting a refund.

Yes, no problem. Start by completing the correct flight departure information of the person who is travelling, then as you start to add items to your basket use your personal details.

Remember, as payment is taken in-store your nominated traveller will be required to pay for the reserved items on collection.