You are seeing this page because you are using an unsupported browser.
Please update your browser:
Internet Explorer
Version 10 and later
Here’s how to find the answers you’re looking for
Choose a topic below to help us point you in the right direction.
You can choose from a range of car parking options at the airport.
Book nowIf you’ve already booked with us, simply visit the My Bookings section of the website to resend your confirmation.
My BookingsIf you didn’t book via the airport, you’ll need to contact the provider directly.
Third party providers
Not the answer you were looking for? You’ll find more information on our parking FAQs page.You can choose from a range of hotels right at the airport.
Book nowYou’ll need to contact Holiday Extras directly to view, amend or cancel your booking.
Visit Holiday ExtrasIf you didn’t book via the airport, you’ll need to contact the provider directly.
Third party providers
Pre-book your place in the Escape Lounge to save money.
Book nowIf you’ve already booked with us, it’s easy to amend your booking.
Manage my bookingIf you didn’t book via the airport, you’ll need to contact the provider directly.
Third party providers
Not the answer you were looking for? You can call a member of the team on 0808 169 7032.(Lines are open for enquiries 9am – 6pm Monday to Friday and 9am to 3pm Saturday and Sunday)You can skip the queues by booking FastTrack passes.
Book nowSecurity FastTrack gives you access to a dedicated lane straight to the security checkpoint, to save you time on your outward journey. Passport Control FastTrack allows you to head straight to the passport control checkpoint on your return journey
You’ll find more information on our FastTrack FAQs page.
FastTrack FAQsNot the answer you were looking for? You can call a member of the team on 0808 169 7032.(Lines are open for enquiries 9am – 6pm Monday to Friday and 9am to 3pm Saturday and Sunday)You can book your car rental in 3 simple steps with our official partner Rentalcars.com.
Book nowIf you’ve already booked with us, it’s easy to amend your booking.
Manage my bookingYou can call a member of the Rentalcars.com team on 0330 365 3001.
(Lines are open 24 hours a day, 7 days a week)Thanks for taking the time to share your thoughts. We value feedback from our customers because it helps us improve the service we offer.
You can send us a message using our feedback form. Just select ‘comments’ when asked for the type of feedback.
Feedback formTo get in touch by post please address your letter to:
We're sorry if things haven't gone as you expected. Whatever the issue, we’ll try to resolve it to the best of our ability.
Tell us about your recent experience using our feedback form and we’ll get back to you as soon as possible. Please make sure you select ‘complaints’ when you’re asked for the type of feedback.
Feedback formYou can get live updates on flight times on our Flight Information page.
Get flight timesFor any flight-related enquiries – including things like check-in, baggage, boarding and seating – you should contact your airline directly.
Flight operators
For any flight-related enquiries – including things like check-in, baggage, boarding and seating – you should contact your airline directly.
Flight operatorsYou can get live updates on flight times on our Flight Information page.
Get flight times
If your luggage wasn’t on the carousel, you’ll need to contact your airline or their baggage handling company as soon as possible.
Contact airlineIf you left something on the plane you should contact your airline directly.
Airline contact details
You can find out more about how to report a lost item on our Lost Property page.
Find out moreYou should contact our team on 0871 919 9000 (Lines are open 09:00 - 17:00, Monday - Friday)
If you require any assistance through East Midlands Airport, please ensure you make the necessary arrangements with your airline before you travel. Your airline or travel agent will take all necessary information from you regarding your assistance, and will inform the East Midlands Airport Passenger Services Team 48 hours ahead of your travel.
Airline contact detailsWe can help you once you have arrived at the airport, if you require the use of a wheelchair, a quiet route through security or an assistance lounge.
Terminal servicesWe have facilities in the terminal for those requiring assistance, such as assistance lounges and a Changing Places facility.
Terminal facilitiesIf you or someone you are travelling with has a hidden disability, including dementia, we have lanyards that can be used to discreetly identify you to airport staff so they know that you may require additional assistance.
One can collect a Lanyard on the day of travel from the Pink Passenger Services Desk in the check- in hall, this is a free of charge service.
Invisible disabilitiesWe recognise that getting through our security process can be a worry for our customers, so we have a designated lane for passengers requiring assistance. Our Security Officers have all received training ensuring they are aware of sensitivities regarding disabilities. We also have a private search area available.
Assistance at securitySend us a message and a member of the team will get back to you as soon as possible.
Send us a messageIf you need any further information you’ll find answers to frequently asked questions on our FAQs page.To book car parking, lounges or FastTrack, call our Sales team on 0808 168 6111
Lines are open Monday-Sunday 8am-8pm
For general airport enquiries, please call 0808 169 7032
Lines are open Monday-Sunday 9am-5pm
To save you time, you can find the answer to many frequently asked questions on our Help pages.
For all queries relating to bookings made through third party, you’ll need to contact them directly.
Third party contacts
If you remain unhappy with a resolution we have provided you can refer your complaint to the EU Online Dispute Resolution platform.
Refer dispute