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Contact Details

Our Aim

Making your journey through the Airport as easy and relaxing as possible is our main aim and we always like to hear what you think about us. We want you to be able to give us your feedback in the way you wish, so there are now several ways in which you can do this.

How to Contact Us

If you have a specific question you may want to check our Frequently Asked Questions before contacting us. However, if you can’t find an answer to your question or you would just like to provide us with some specific feedback please use one of the methods of contact shown below:


Contact Centre phone number: 0808 169 7032

Contact Centre Opening Hours

New Booking lines for parking, lounges and FastTrack open 8am to 8pm – Monday to Sunday (option1)

Amendments and Cancellations line for parking, lounges and FastTrack open 9am to 6pm - Monday to Friday, and 9am to 3pm Saturday and Sunday (option 2)

General enquiries line open 9am to 6pm - Monday to Friday, and 9am to 3pm Saturday and Sunday (option 3)

Our teams are specialist in their roles and your call assistance may be delayed if you select the wrong option. The new booking team can only assist with new bookings.

If you leave a voicemail we will call you back the same business day, however there may be delays during peak periods.

By Phone


Feel free to use our web feedback form to ask us a question or provide us with feedback.


To write to us

EMA Customer Service, Building 34, East Midlands Airport, Castle Donington, Derby DE74 2SA


Further Links