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Here’s how to find the answers you’re looking for

Our customer contact centre is receiving higher than normal volumes, with current response times taking up to 30 days

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For all queries relating to bookings made through third party, you’ll need to contact them directly.

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If you remain unhappy with a resolution we have provided you can refer your complaint to the EU Online Dispute Resolution platform.

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Write to us

EMA Customer Service

Pathfinder House

East Midlands Airport

Castle Donington

Derby

DE74 2SA

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