East Midlands Airport Escape Lounge

FAQs

• Who can use the Escape lounge?

  We welcome passengers travelling on business or pleasure from any airline and any ticket class. We also accept passengers from DragonPass, Diners Club, Holiday Extras, Lounge Pass, Lounge Club, Lounge Key and Priority Pass – with access to each of our airport lounges subject to availability on the day of arrival.

  If you are travelling in business class, please check with your airline for details.

  Please note the lounges no longer accept cash payment for guests wishing to pay and enter on the day of travel.

  Should you require more information or assistance with any query relating to third party access into our lounges, please contact the relevant third parties listed below:

  DragonPass: 0333 220 5599

  Diners Club: dinersclubmobile@discover.com

  Holiday Extras: 0800 977 5171

  Lounge Pass: 020 8865 3280

  Lounge Club: 020 8827 0089

  Priority Pass: 020 8680 1338

• How long can I stay in the lounge?
  Your booking entitles you to a single visit in the Escape Lounge of up to three hours, starting from the booked time of arrival at the Lounge.
• Is there a dress code in the lounge?
  Escape Lounges have a smart - casual dress code and request that our guests dress appropriately for their visit. We do not allow certain items including (but not limited to): replica sports kits or items with team names/logos, clothing with slogans or motifs that may cause offence, caps/hats, fancy dress, clothing that exposes midriffs or upper thighs, or bare shoulders on men. Guests will also not be permitted to enter the lounge whilst using hair rollers. We reserve the right to refuse entry, without refund, to anyone wearing clothing we deem to be unsuitable.
• Are babies and children allowed in the lounge?
  We welcome well-behaved children in the Escape Lounge; those aged 24 months and older are required to pay the standard entry price. Children aged 0-23 months are permitted to enter for free, however we must be made aware of all infants in your party otherwise they may not be admitted. Whilst we welcome well-behaved children to the lounge, this is a quiet, adult environment and we do not provide specific entertainment for children.
• Is the lounge wheelchair friendly?
  Yes, our Escape lounge is accessible for wheelchair users.
• Are groups welcome in the Escape Lounge?
  Groups numbering over six wishing to use the lounge facilities must receive prior authorisation from the lounge before booking. Should you wish to make a booking for more than six passengers, please telephone 0808 168 6111 between 8am and 8pm Monday to Friday, or 9am and 5pm Saturday and Sunday (Calls are free from landlines and mobiles). We are unable to guarantee that groups will be seated together.
• Can I give feedback about the lounge?

  Yes, you can provide feedback via our feedback form

• How does your loyalty scheme work?

  It’s very simple! Collect 6 stamps and we will send you a code to get your 7th visit absolutely free.

  • Pick up a loyalty card in the lounge and get a stamp each time you visit.
  • When you have a full card hand this to our team in the lounge and a code will be sent to you. Please note, during very busy periods, this may take up to 3 weeks to arrive.
  • The code has to be used on the website to redeem your free entry. The code is not valid if not used to make a pre-booking
  • Stamps can not be back dated for past visits nor to replace those on cards lost

  Having issues? If you have any problems using your code, or haven’t received it, please send us an email at enquiries@escapelounges.com. Stamps can not be back dated for past visits nor to replace those on cards lost.

• Do you cater for Gluten Free and Vegan diets?

  We provide a range of vegan and gluten free food in our lounges as standard, all labelled appropriately