FAQs

As well as shops and food outlets, we have many different facilities, including:

• Multi-Faith Prayer Room

• Smoking area

• Baby change areas

• Changing Places / Adult change

View all facilities at the airport.

Landside: You can smoke in designated areas outside the terminal building.

Airside: Once you've passed through Security, there is a smoking/vaping area on the upper floor of the main Departure Lounge, through the restaurant Castle Rock.

Please note that apart from in this designated area, smoking/vaping is forbidden indoors in any of our buildings.

Yes, we offer a free Wi-Fi service - find out more about our Wi-Fi service.

Water refill points can be found in the following locations:

Departures

• At the back of Security Central Search

• Within the toilet facility area opposite Gate 14

• Within the toilet facility area closest to Gate 18

Arrivals

• Within the toilet facility area in Immigration

• East of the toilet facilities in Baggage Reclaim

If you take a bottle to any food and beverage unit, they’ll also refill it free of charge.

We have a wide range of shops in the terminal, covering beauty, technology, fashion, and much more. World Duty Free is also available for you to shop world-leading brands at discount prices.

Find a full list of shops.

View World Duty Free allowances.

The only dogs we allow in our terminal buildings are Assistance Dogs. If you’d like to travel abroad with your pet, find out more about the Pet Travel Scheme.

We have lots of restaurants, cafés and bars located in the terminal. These cater for every need, including vegan, vegetarian, and gluten-free food. Whether you want a quick bite to eat at Burger King, or a wholesome family meal at Frankie & Benny’s.

Explore the full list.

We have dedicated baby changing rooms with seating for breastfeeding next to the women's bathrooms both before and after security.

Please note that we promote feeding across our site, and don't restrict where this can take place.

Yes - trolleys cost £1, refundable with the return of the trolley.

Yes, there’s a postbox in the check-in hall.

Unfortunately, we don’t currently offer shower facilities. However, we do offer a wash room for passengers using our Assisted Travel service. This is located in our Changing Places facility opposite Gate 12 in the main Departure Lounge.

Yes, we have a number of cash machines available in the terminal, offering GBP, Euros, and US Dollars.

We get it, plans can change. If you need to amend your car parking reservation, you can do so up to 72 hours before your parking begins. Whether you prefer the convenience of our online system or want to chat with us directly, we’ve got you covered. Simply revisit the website where you made your original reservation and follow the easy online instructions. You can also click the link below for quick access:

East Midlands Airport Parking Amendments

If your schedule shifts by less than 6 hours (like a slight flight time adjustment) there’s no need to reach out. You can arrive at the car park up to 6 hours earlier or stay up to 6 hours later without any extra charges.

If you've booked our Security FastTrack or a lounge alongside your parking, just a heads-up: the original booking times still apply for those services.

Please keep in mind that any amendments are subject to the terms and conditions of your original booking. Some promotional products may not be eligible for changes, but we’ll make that clear when you book.

Also, if you snagged a great deal during a sale and that rate is no longer available, the new rate will apply. Certain special offers may have restrictions on amendments or cancellations, so be sure to check the product details.

Need to cancel? No worries! You can cancel your booking up to 72 hours before when you book directly with East Midlands Airport. Just head back to the website where you made your original reservation and follow the online instructions. You can also click the link below for quick access:

East Midlands Airport Parking Cancellations

Please keep in mind that cancellations are subject to the terms and conditions of your booking. Some special offers may have restrictions on amendments or cancellations, but we’ll make that clear during the booking process.

If you cancel within 72 hours of your arrival time, unfortunately, we won’t be able to issue a refund. However, if you opted for Cancellation Protection at the time of booking, you can cancel up to 1 hour before your scheduled arrival. Just remember, cancellations made within that hour won’t be refunded either. If you booked less than 72 hours before departure, those bookings are non-refundable unless Cancellation Protection was purchased.

If you booked through a third party, please reach out to them directly for assistance with your cancellation.

If your booking reference isn’t recognised, it’s likely that you’ve booked through a third-party site. Check through your confirmation, and if you need to then contact them directly.

If you’re still struggling, get in touch with our team.

You’ll receive a confirmation message on your screen – this will include your booking reference and instructions (please read these carefully).

We’ll also send you a booking confirmation email. Please make sure your vehicle registration details are correct, as this is used to give you access to the car park. If you’re arriving in a different vehicle than originally planned, don’t worry!

There’s an option to change your booking if you’ll be arriving at the airport in a different vehicle than originally planned.

You are responsible for supplying a valid email and we cannot be held responsible for non-delivery of booking confirmation emails due to transmission failure or incorrect address details.

Failure to receive the confirmation email has no bearing on the status of your booking, your booking is still valid, but please check your junk or spam folder just in case your booking confirmation email has been sent there. If not, your email address may have been entered incorrectly.

Yes - bookings can be made up to at least two hours (six hours for Meet & Greet bookings) prior to your arrival time.

All Car Park bookings are subject to availability, and the Airport reserves the right to withdraw availability at its entire discretion for a given date.

Yes - we can make all your future bookings for car parking in one go. We’ll give you a dedicated account manager, free of charge.

You can amend your vehicle details on your booking up to 24 hours before your parking starts. To change your vehicle details on your booking online, please re-visit the website you used to book and follow the online instructions or click the links below.

East Midlands Airport parking amendments

JetParks parking amendments

If you booked with one of our sales agents, please get in touch with them directly.

We want to make your parking experience as smooth as possible. If you find yourself staying longer than planned in our car park, please note that additional charges will apply based on the overstay rate for the car park and airport.

If you’ve booked our Meet & Greet parking service and anticipate a delay, or if you need to pick up your car earlier or stay longer than expected, we kindly ask that you reach out to our Meet & Greet team. The sooner you inform us, the better we can assist you.

You can find the contact details for the Meet & Greet operation on your booking receipt, which you will have received from the receptionist when you dropped off your keys. Just in case, here’s the number for East Midlands Airport Meet & Greet: +44(0)133 281 2511.

For more information about overstay charges, please refer to the terms and conditions included in your booking confirmation or check out ‘Section 6: Car Park Conditions of Use’.

A quick reminder: Overstay charges only apply if you leave the car park more than 6 hours after your scheduled departure time as indicated in your booking.

All our car parks are on site and are managed locally by the Airport.

However, the price can vary depending on availability, car parking facilities, and distance to the terminals. Explore our full list of car parks.

All our Airport car parks have a tarmac surface, with the exception of our Jet Parks car parks that have a gravel surface. However, please note that all our car parks have the Park Mark® Accreditation.

Our Meet & Greet car park has a a height restriction of 2.0 metres (6 ft. 6 inches).

Please note that unfortunately we can’t accept trailers in any of our car parks.

You can be confident in knowing that all our car parks have been awarded a Park Mark® Accreditation.

This means you're visiting a safe parking area, that has been vetted by the British Parking Association (BPA). We have measures in place to create a safe environment for both you and your vehicle.

Yes, you’ll find the coordinates on your email booking confirmation. These will direct you to the car park entrance.

There isn’t a minimum stay for our Short Stay car parks. However, the following car parks have the following minimum stay criteria:

• Meet & Greet: From 2 days

• Mid Stay: From 2 days

• Long Stay: From 4 days

• JetParks: From 6 days

Please note, these stay durations are subject to change due to car park availability.

When you arrive at the car park, please allow 30 seconds for the ANPR to recognise your vehicle. If your vehicle has not been recognised by our automatic number plate recognition (ANPR) cameras, please don’t take a token. Instead, press the intercom assistance button on the entry column, and a member of staff will then help you.

Taking a token will disable the ANPR system linked to your booking, meaning when you exit the car park you may be double charged.

Automatic Number Plate Recognition is used for pre-book customers only.

If you have pre-booked your parking, drive up to the barrier, and once the ANPR cameras have recognised your vehicle registration, the barrier will raise for you to enter the car park. Please allow 30 seconds for the ANPR to recognise your vehicle.

If for any reason the ANPR cameras don’t recognise your vehicle registration plate (if the vehicle plate is obscured by dirt/snow etc.), the barrier won’t lift. In this case, please don’t take a token. Instead, press the intercom assistance button on the entry column, and a member of staff will then help you.

Taking a token will disable the ANPR system linked to your booking, meaning when you exit the car park you may be double charged.

Payment must be made in advance and online. We accept all major credit cards, debit cards and PayPal for pre-booking.

We reserve the right not to fulfil your booking if:

• Your card is declined for any reason

• The payment card has been used fraudulently or without the cardholder's permission

• You are under the age of 18

Tour privacy and security are important to us. Our website uses SSL encryption software, the industry standard, to protect your details.

You’ll know you’re in a secure area of our website when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.

All you need is your booking confirmation e-mail! We advise that you print and bring a hard copy to ensure you can scan the code at all our car park barriers.

The booking confirmation will help direct you to the correct car park, and also states your booking reference number. It’s good to have it to hand in case you need to speak to a member of staff.

If you’ve pre-booked Mid Stay or Short Stay parking, approach the barrier, and our smart ANPR cameras will scan your registration number and check it against your booking details. The barrier should then open automatically. Please be patient, as this may take up to 30 seconds to happen.

If your vehicle hasn’t been recognised by our ANPR cameras, please scan the QR code on your booking confirmation (this should be a printed copy).

If the QR code isn’t recognised, or you don’t have one to hand, please don’t take a token. Instead, press the intercom assistance button on the entry column, and a member of staff will be on hand to help.

Taking a token will disable the ANPR system linked to your booking, meaning when you exit the car park you may be double charged.

If you've pre-booked Meet & Greet, approach the entry barrier and your name will appear on the screen. Parking instructions will appear on the screen, and the barrier will lift so you can drive through.

Please remember to:

• Hand your keys into the office or use our self-service kiosks

• Have your return flight details available - the Meet & Greet driver will make a note of these to make sure your car is ready for your return

When you return, the Meet & Greet operatives will direct you to your car, and let you know the exit procedure.

We’ve got a range of great Blue Badge parking options.

Please note, under no circumstances can we reserve a space for Blue Badge holders.

Lack of car park availability could be due to:

• The car park being fully booked for all or part of your stay

• The booking conditions for the car parking product not being met

• If you’re trying to book for less than the minimum stay

Try adjusting your selection or choose another car park. For Meet & Greet bookings, please make sure you’ve entered the correct arrival time.

If you’re still experiencing problems, please call our Customer Contact Centre on 0808 168 6111. They can help suggest a different car park for you.

Car parks are priced per calendar day or part thereof. Prices are subject to change, and quotes are valid at the time of booking only. The number of days charged is calculated depending on the dates and times you select at the time of booking.

For example, if you are travelling on a Monday and returning the following Monday you will be charged for 8 days.

All prices shown are in GBP and include VAT at 20%.

Car parking charges will also vary according to:

• The time of year

• Location of car park in relation to the terminal

• How far you book in advance

We have multiple Pick Up & Drop Off options, depending on how long you’ll take. View Pick Up & Drop Off options.

Although only some passengers will be affected by this charge, the revenue generated helps to make sure that we are able to keep investing. More investment = flying to more destinations!

Other regional airports around the country have also introduced a range of charges for drop off/pick up.

If you can’t see the answer to your question above, or for any other general enquires, please call our Customer Contact Centre on 0808 169 7032.

Our team are ready to help with your booking Monday to Friday, 09:00 – 17:00 (closed on Bank Holidays).

For third party bookings, you’ll need to contact them directly.

It’s open 03:00 - last departing flight.

Yes, you can book Security FastTrack up to 1 hour prior to departure, subject to availability.

Unfortunately, Security FastTrack is non-refundable and non-amendable if booked as a standalone product.

If you've booked the service as part of a car park booking, you can amend your FastTrack booking when you also amend your car park booking, for a fee of £7.50.

The amendment fee is waived if you purchased Cancellation Protection when you made your car park booking.

Yes, the whole family can take advantage of this quick service. Please note that all passengers will need to purchase a pass - this includes children and small infants.

The service is ideal for those wanting the shortest wait at Security – get through to departures quicker to sit back and relax before your flight.

It’s ideal for business travellers, long weekend holiday makers, and especially those travelling without checked-in luggage.

You can book FastTrack up to 12 months in advance, subject to availability.

There may be exceptional operational circumstances that mean we have to cancel the service, and in this case we will give you a full refund.

Once you’ve completed the booking process, you’ll receive a confirmation email. If you don’t receive it in your inbox, it’s worth double checking your junk folder.