Frequently Asked Questions

At East Midlands Airport, it’s our mission to make your journey as smooth and simple as possible, so we’ve compiled a list of our most frequently asked questions – and a short answer to each.

We’ve tried to cover as many popular topics as possible, but if you can’t find the answer to your question here, please get in touch

Your airline or tour operator will let you know how much luggage you can check-in free of charge. This is usually printed on your ticket or confirmation.

If your luggage is over-weight or over-large, or you have too many pieces, the charges can be high. Alternatively the airline could insist you leave some of it behind. If you are taking a series of connecting flights, find out about the luggage allowance for all legs of your journey, as some may differ.

For the safety of airport workers, bags over 32kg will not be accepted and you will need to re-pack.

Hand baggage

You are allowed just one item of hand baggage. The maximum size of the bag is 56cm x 45cm x 25cm. This is consistent with the International Air Transport Association's long-standing recommendation. Please note that these dimensions are a maximum and allowances vary between airlines. Some airlines apply a lower limit and only allow smaller bags on board. Please check with your airline or tour operator for full details.

Exemption for musical instruments

Large musical instruments will be allowed as a second item of hand luggage but they will have to be screened separately.

All your electrical goods should preferably be packed in your hold luggage, although they can also be packed in your hand baggage.

Electronics Ban – Inbound Flights

In line with the Government announcement regarding all UK airports, electronic items larger than 16 x 9.3 x 1.5 cm will not be allowed into the cabin of flights coming into East Midlands Airport from:

Turkey
Egypt

These items must go into the hold and passengers are advised to liaise with their airline on how to facilitate this.

This will only affect passengers flying into East Midlands from these countries, and not any departing from here. It will however affect passengers’ return journey, when they come back into East Midlands Airport.

For more information please visit https://www.gov.uk/hand-luggage-restrictions/electronic-devices-and-electrical-items.

You may amend your booking up to 6 hours* before your car parking commences, online or by calling 0808 169 7032**.

Call 0808 169 7032** for our Customer Service and Feedback Teams

Our team are ready to help with your booking between 9am & 6pm daily.

Please note if you booked during a sale or at a lower price and that rate is no longer available, the current rate will apply.

*Where specified in the product details some bookings cannot be amended or cancelled or require 24 hours notice.

**Calls are free from landlines and mobiles.

You may cancel your booking up to 6 hours* before your car parking commences, online or by calling 0808 169 7032**

Call 0808 169 7032** for our Customer Service and Feedback Teams

Our team are ready to help with your booking between 9am & 6pm daily.

You will receive a full refund provided your cancellation is received at least 6 hours* before your car parking commences.

*Where specified in the product details some bookings cannot be cancelled or require 24 hours notice.

**Calls are free from landlines and mobiles.

Yes, the coordinates below will direct you to the car park entrance, please enter your chosen car park coordinates carefully into your Sat Nav:

Short stay car park entrance N52.82599 W1.32741

Long stay 1 car park entrance N52.82462 W1.33297

Long stay 2 car park entrance N52.82487 W1.33448

Long stay 3 car park entrance N52.82498 W1.33490

Express Park car park entrance N52.82523 W1.33186

JetParks Plus car park entrance N52.82637 W1.35591

JetParks 1 car park entrance N52.82607 W1.35815

JetParks 2 car park entrance N52.82614 W1.35720

On arrival at the car park:

Drive up to the entrance barrier for your chosen car park and stop
The Automatic Number Plate Recognition system (ANPR) will read your vehicles number plate, verify this against your booking details and the barrier should then open automatically.

Please note, this process may take up to 30 to 40 seconds to happen

If for any reason the barrier does not open after this time, please press the Assistance button and a member of staff will confirm your booking details with you and subsequently open the barrier to allow you entry.

Please DO NOT press for a ticket to gain access to the car park, as this is not required and doing so will disable the ANPR system in relation to your booking.

On exiting the car park:

Proceed straight to the exit barrier and stop.

The ANPR system will read your vehicles number plate, verify this against your booking details and the barrier should then open automatically.

Please note, this process may take up to 30 to 40 seconds to happen

If for any reason the barrier does not open after this time, please press the Assistance button and a member of staff will confirm your booking details with you and subsequently open the barrier to allow you exit.

Please DO NOT in any circumstance insert your credit card or debit card into the barrier as a further payment will be taken.