FAQs

As well as shops and restaurants, we have a number of different facilities and services. Find out more on our Airport Facilities page.

Smoking is only permitted in designated areas outside the terminal building. Once you have passed through security control, you will not be able to smoke anywhere in the airport. Electronic cigarettes are forbidden indoors in any of our buildings.

Yes, we offer free access for up to 4 hours in a 24-hour period. You can find more information about our WiFi service here.

We have a range of shops at East Midlands Airport, including Accessorize, Cloud Spa, Dixons Travel, JD Sports, Superdrug, Traveller, WHSmith and World Duty Free. All shops can be seen here

Duty Free allowances are listed here.

Yes, we offer a shop now, collect on return service, allowing you to buy before you fly and pick up your tax-free shopping on your return, for free. This is available in all stores and is offered to passengers flying within the EU and UK. Ask in-store for more details.

The only dogs we permit in our terminal buildings are Assistance Dogs. If you would like to travel abroad with your pet, you can use the Pet Travel Scheme. Find out more on our Pet Travel Scheme page.

We have a range of restaurants to choose from.. For a full list, visit our At the airport page.

We have dedicated baby changing rooms with seating for breastfeeding next to the women's bathrooms both before and after security. Please note that we promote feeding across our site and don't restrict where this can take place.

Yes, trolleys cost £1, refundable upon return of the trolley.

Yes, there is a postbox in the check-in hall.

We currently do not offer shower facilities, however, we offer a wash room for passengers requiring special assistance.

Yes, cash machines are available, offering GBP, Euros and US Dollars.

You can find directions by car, train, bus and coach by visiting our Getting to & from page.

East Midlands Airport is open 24 hours a day, 365 days a year.

Yes - please revisit the website you used to book and follow the online instructions. If you booked with one of our sales agents please get in touch with them directly.

A height restriction of 2.0 metres (6 ft. 6 inches) applies to all car parks at East Midlands Airport.

For JetParks overstay charge queries, please contact 0808 196 7029. For all other overstay charge queries, please contact 0808 169 7032.

You will be charged for the additional days in which you stay in the car park, based on the overstay rate applicable to the car park and Airport. If you have booked Meet & Greet parking and know in advance that you will be delayed, need to stay longer than expected or need to collect your car earlier than expected, please contact the Meet & Greet operation on +44 (0)133 281 2511 to inform them of your late/early return as soon as possible.

Cancellations are subject to the terms and conditions of your booking. Where specified in the product details some special offer bookings cannot be amended or cancelled. Cancellations must be made at least 24 hours prior to your scheduled car park arrival time/date. You may cancel your booking online or by calling our Customer Contact Centre on 0808 169 7032 (East Midlands) or 0808 196 7029 (JetParks)

You may amend your vehicle details on your booking up to 24 hours before your car parking commences, online or by calling our Customer Contact Centre on 0808 169 7032 (East Midlands) or 0808 196 7029 (JetParks)

Please call our Customer Contact Centre on 0808 169 7032 (East Midlands) or 0808 196 7029 (JetParks)

You will find up to date information here.

The Pet Travel Scheme, offered by the UK Department for Environment, Food & Rural Affairs (DEFRA) allows cats and dogs to travel between some countries and UK airports, without the need for quarantine. You can find out more here.

For up to date information on Visa requirements, you can find out more here.

For up to date information on obtaining an emergency travel document, you can find out more here.

You can fly to over 70 destinations from East Midlands Airport. For a full list, visit our Destinations page.

You must request a VAT refund form from any UK retailer that you buy goods from. You must complete and sign this prior to visiting the Travelex desk at East Midlands Airport.

Air Passenger Duty is calculated on each passenger at the rate for the place of their final destination. You can find out more here.

Yes, you can cancel online or through our Customer Contact Centre. However, please note that FastTrack is non-refundable.

If you are delayed we cannot guarantee that you will be able to use the Passport Control FastTrack lane. This will be at the airport’s discretion and will depend on whether the total number of passengers for that hour has been exceeded.

FastTrack is open from 05:00 until 19:00. Passport Control FastTrack is open from 12:00 until 16:00, and 21:00 until 01:00.

Yes, you can amend the date of your booking. However, if you have booked Passport Control FastTrack with Car Parking, you will not be able to transfer to another date unless you change your Car Park booking dates.

Yes, you can cancel/amend your booking by visiting the website you used to book and following the online instructions. If you booked with one of our Sales Agents please get in touch with them directly.

The Escape Lounge is open between 4.30-19.00 Sunday - Friday, and 4.00 - 17.00 on Saturday. It is closed on Christmas Day.