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Answers to our most frequently asked questions
You can find flight information on our website and on the screens in the Arrivals and Departures halls. Major updates can be found on our Twitter and social media accounts.
We advise that you familiarise yourself with our security rules. Some airlines will also have different rules on hand luggage, so contact your airline directly for this information before you fly.
Check-in times can vary depending on your type of flight, so please arrive with a sufficient amount of spare time to pass through check-in and security. Checking-in times can usually be found on your individual ticket or itinerary, or alternatively by contacting your airline directly.
This can vary depending on your type of flight, so please contact your airline directly for this information.
As well as shops and restaurants, we have a number of different facilities and services. Find out more on our Airport Facilities page.
Landside - Smoking is permitted in designated areas outside the terminal building.
Airside - Once you have passed through security control, there is a smoking/vaping area, located at Castle Rock bar.
Please note that apart from the Castle Rock Bar, smoking/vaping is forbidden indoors in any of our buildings.
Yes, we offer free access for up to 4 hours in a 24-hour period. You can find more information about our WiFi service here.
We have a range of shops at East Midlands Airport, including Accessorize, Cloud Spa, Dixons Travel, JD Sports, Superdrug, Traveller, WHSmith and World Duty Free. All shops can be seen here.
Duty Free allowances are listed here.
Yes, we offer a shop now, collect on return service, allowing you to buy before you fly and pick up your tax-free shopping on your return, for free. This is available in all stores and is offered to passengers flying within the EU and UK. Ask in-store for more details.
The only dogs we permit in our terminal buildings are Assistance Dogs. If you would like to travel abroad with your pet, you can use the Pet Travel Scheme. Find out more on our Pet Travel Scheme page.
We have a range of restaurants to choose from.. For a full list, visit our At the airport page.
We have dedicated baby changing rooms with seating for breastfeeding next to the women's bathrooms both before and after security. Please note that we promote feeding across our site and don't restrict where this can take place.
Yes, trolleys cost £1, refundable upon return of the trolley.
Yes, there is a postbox in the check-in hall.
We currently do not offer shower facilities, however, we offer a wash room for passengers requiring special assistance.
Yes, cash machines are available, offering GBP, Euros and US Dollars.
You can find directions by car, train, bus and coach by visiting our Getting to & from page.
East Midlands Airport is open 24 hours a day, 365 days a year.
Yes - we can take all your future bookings for Car Parking in one go, by providing you with a dedicated account manager, free of charge.
The Airport car parks have been awarded Park Mark® Accreditation.
Yes, the coordinates stated on your email booking confirmation will direct you to the car park entrance. Please enter your chosen car park coordinates carefully into your Sat Nav.
Automatic Number Plate Recognition is used for pre-book customers only.
If you have pre-booked your parking, drive up to the barrier, once the ANPR cameras have recognised your vehicle registration the barrier will raise so you may enter the car park. Please allow 30 seconds for the ANPR to recognise your vehicle.
If for any reason the ANPR cameras do not recognise your vehicle registration plate (if the vehicle plate is obscured by dirt/snow etc.), the barrier will not lift. In this instance, please scan the QR code on your booking confirmation (it must be a printed copy) which looks like this:
All you need is your booking confirmation e-mail. This should be a printed hard copy to ensure you can scan the code at all our car park barriers.
The booking confirmation will help direct you to the correct car park and also states your booking reference number so you have it to hand, should you need to speak to a member of staff.
You will find up to date information here.
he Pet Travel Scheme, offered by the UK Department for Environment, Food & Rural Affairs (DEFRA) allows cats and dogs to travel between some countries and UK airports, without the need for quarantine. You can find out more here.
For up to date information on Visa requirements, you can find out more here.
For up to date information on obtaining an emergency travel document, you can find out more here.
You can fly to over 70 destinations from East Midlands Airport. For a full list, visit our Destinations page.
You must request a VAT refund form from any UK retailer that you buy goods from. You must complete and sign this prior to visiting the Travelex desk at East Midlands Airport.
Air Passenger Duty is calculated on each passenger at the rate for the place of their final destination. You can find out more here.
If you are delayed we cannot guarantee that you will be able to use the Passport Control FastTrack lane. This will be at the airport’s discretion and will depend on whether the total number of passengers for that hour has been exceeded.
FastTrack is open from 05:00 until 19:00. Passport Control FastTrack is open from 12:00 until 16:00, and 21:00 until 01:00.
Both Passport Control FastTrack and Security FastTrack are non-refundable and non-amendable if booked as standalone products.
If you've booked Passport Control FastTrack or Security FastTrack as part of a car park booking, you can amend your FastTrack booking when you also amend your car park booking. The amendment fee is £7.50.
The amendment fee is waived if you purchased Cancellation Protection when you made your car park booking.
Yes - we can take all your future bookings for FastTrack in one go, by providing you with a dedicated account manager free of charge.
Yes, you can cancel/amend your booking by visiting the website you used to book and following the online instructions. If you booked with one of our Sales Agents please get in touch with them directly.
The Escape Lounge is open between 4.30-19.00 Sunday - Friday, and 4.00 - 17.00 on Saturday. It is closed on Christmas Day.
Yes - we can take all your future bookings for Lounges in one go, by providing you with a dedicated account manager free of charge. Find out more here.