Answers to our most frequently asked questions
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You can find flight information on our website and on the screens in the Arrivals and Departures halls. Major updates can be found on our Twitter and social media accounts.
We advise that you familiarise yourself with our security rules. Some airlines will also have different rules on hand luggage, so contact your airline directly for this information before you fly.
Check-in times can vary depending on your type of flight, so please arrive with a sufficient amount of spare time to pass through check-in and security. Checking-in times can usually be found on your individual ticket or itinerary, or alternatively by contacting your airline directly.
This can vary depending on your type of flight, so please contact your airline directly for this information.
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As well as shops and restaurants, we have a number of different facilities and services. Find out more on our Airport Facilities page.
Smoking is only permitted in designated areas outside the terminal building. Once you have passed through security control, you will not be able to smoke anywhere in the airport. Electronic cigarettes are forbidden indoors in any of our buildings.
Yes, we offer free access for up to 4 hours in a 24-hour period. You can find more information about our WiFi service here.
We have a range of shops at East Midlands Airport, including Accessorize, Cloud Spa, Dixons Travel, JD Sports, Superdrug, Traveller, WHSmith and World Duty Free. All shops can be seen here.
Duty Free allowances are listed here.
Yes, we offer a shop now, collect on return service, allowing you to buy before you fly and pick up your tax-free shopping on your return, for free. This is available in all stores and is offered to passengers flying within the EU and UK. Ask in-store for more details.
The only dogs we permit in our terminal buildings are Assistance Dogs. If you would like to travel abroad with your pet, you can use the Pet Travel Scheme. Find out more on our Pet Travel Scheme page.
We have a range of restaurants to choose from.. For a full list, visit our At the airport page.
We have dedicated baby changing rooms with seating for breastfeeding next to the women's bathrooms both before and after security. Please note that we promote feeding across our site and don't restrict where this can take place.
Yes, trolleys cost £1, refundable upon return of the trolley.
Yes, there is a postbox in the check-in hall.
We currently do not offer shower facilities, however, we offer a wash room for passengers requiring special assistance.
Yes, cash machines are available, offering GBP, Euros and US Dollars.
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You can find directions by car, train, bus and coach by visiting our Getting to & from page.
East Midlands Airport is open 24 hours a day, 365 days a year.
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You may amend your booking up to 24 hours before your car parking commences, online or by contacting us.
If your booking will change by less than 6 hours (for example if your flight time has changed slightly) there’s no need to contact us to change your booking. You can arrive in the car park up to 6 hours earlier and leave up to 6 hours later without incurring a charge.
Please note, if you have booked Security FastTrack, Passport Control FastTrack or a lounge with your car park booking then your original booking time will still apply to those products.
To amend your booking online, please re-visit the website you used to book and following the online instructions or click the links below.
East Midlands Airport parking amendments
Amendments to the dates of stay are subject to the terms and conditions of your booking. Certain promotional products cannot be amended, it will be made clear at the point of booking if this is the case.
Please note if you booked during a sale or at a lower price and that rate is no longer available, the new rate will apply. Where specified in the product details some special offer bookings cannot be amended or cancelled.
Cancellations are subject to the terms and conditions of your booking. Where specified in the product details some special offer bookings cannot be amended or cancelled.
Cancellations must be made at least 24 hours prior to your scheduled car park arrival time/date. To cancel your booking online, please re-visit the website you used to book and following the online instructions or click the links below. If you booked with one of our sales agents please get in touch with them directly.
East Midlands Airport parking cancellations
JetParks parking cancellations
When you cancel your booking, a £7.50 administration charge will be levied and deducted from the refunded amount. The £7.50 administration charge will not apply if you chose to purchase the Cancellation Protection as part of your booking and are cancelling at least 24 hours prior to your car park arrival date.
Bookings made less than 24 hours before departure cannot be cancelled and are non-refundable.
Customers who have booked via a third party should contact them directly.
If you are trying to amend or cancel your booking online via our website link below:
East Midlands Airport parking amendments
And your booking reference is not recognised, it is likely that the booking has been made through a third-party site. Please check your booking confirmation email for information regarding how to amend/cancel your booking or click on the link below for third party contact details:
You will receive an on-screen confirmation which details your booking reference and instructions (please read these carefully). Please print this page for your records as you will need this information at the airport.
We will also send you a booking confirmation email. Please ensure that your vehicle registration details are correct as this is used to give you access to the carpark. There is an option to amend your booking if you will be arriving at the airport in a different vehicle than originally planned.
You are responsible for supplying a valid email and we cannot be held responsible for non-delivery of booking confirmation emails due to transmission failure or incorrect address details.
Failure to receive the confirmation email has no bearing on the status of your booking, your booking is still valid, but please check your junk or spam folder just in case your booking confirmation email has been sent there. If not, your email address may have been entered incorrectly.
Yes. Bookings can be made up to at least 2 hours (6 hours for all Meet & Greet bookings) prior to your arrival time at the relevant Airport.
All Car Park bookings are subject to availability and the Airport reserves the right to withdraw availability at its entire discretion for a given date.
You may amend your vehicle details on your booking up to 24 hours before your car parking commences. To amend your vehicle details on your car park booking online, please re-visit the website you used to book and following the online instructions or click the links below.
East Midlands Airport parking amendments
If you booked with one of our sales agents please get in touch with them directly.
You will be charged for the additional days in which you stay in the car park, based on the overstay rate applicable to the car park and Airport.
Please be aware that if you have booked Meet & Greet parking and know in advance that you will be delayed, need to stay longer than expected or need to collect your car earlier than expected, please contact the Meet & Greet operation to inform them of your late/early return as soon as possible.
The Meet & Greet Operation contact details can be found on the booking receipt given to you by your Meet & Greet Receptionist when you drop off your keys. However, these details are also noted below:
East Midlands Airport Meet & Greet: +44(0)133 281 2511
For further details of these Overstay charges please refer to the terms and conditions on your booking confirmation or to ‘Section 6. Car Park Conditions of Use’ in the car parking terms and conditions on the Airport website.
Please note overstay charges are only applicable if you leave the car park 6 hours after the departure date and time entered at time of booking.
All our car parks are on site and are managed locally by the Airport.
However, the price can vary dependent on availability, car parking facilities and distance to the terminals. View information on all our car parks at a glance to decide which one is most suitable to your needs.
All our Airport car parks have a tarmac surface, with the exception of our Jet Parks car parks that have a gravel surface. However, please note that all our car parks have the Park Mark® Accreditation.
A height restriction of 2.0 metres (6 ft. 6 inches) applies to all Meet & Greet car parks and all multi-storey car parks across all the Airport sites.
Trailers are not permitted in any of our parking facilities.
The Airport car parks have been awarded Park Mark® Accreditation.
This means you're visiting a safer parking area that has been vetted by the British Parking Association (BPA) and has measures in place in order to create a safer environment for both you and your vehicle.
Yes, the coordinates stated on your email booking confirmation will direct you to the car park entrance. Please enter your chosen car park coordinates carefully into your Sat Nav.
There is no minimum stay duration for our Short Stay car parks. However, the following car parks have the following minimum stay criteria:
Meet & Greet: From 2 days
Mid Stay: From 2 days
Long Stay: From 4 days
JetParks: From 6 days
Please note, these stay durations are subject to change due to car park availability.
If your vehicle has not been recognised by our automatic number plate recognition (ANPR) cameras, please scan the QR code on your booking confirmation (either via a mobile device or printed copy) which looks like this:
If the QR code is not recognised, or you do not have a QR code to hand, please press the intercom assistance button on the entry column, a member of staff will then assist you.
Automatic Number Plate Recognition is used for pre-book customers only.
If you have pre-booked your parking, drive up to the barrier, once the ANPR cameras have recognised your vehicle registration the barrier will raise so you may enter the car park.
If for any reason the ANPR cameras do not recognise your vehicle registration plate (if the vehicle plate is obscured by dirt/snow etc.), the barrier will not lift. In this instance, please scan the QR code on your booking confirmation (either via a mobile device or printed copy) which looks like this:
If the QR code is not recognised, or you do not have a QR code to hand, please press the intercom assistance button on the entry column, a member of staff will then assist you.
Payment must be made in advance and online. We accept all major credit cards, debit cards and PayPal for pre-booking.
We reserve the right not to fulfil your booking if your card is declined for any reason, if the payment card has been used fraudulently or without the cardholder's permission, or if you are under the age of 18.
To protect your privacy and security, our website uses SSL encryption software, which is the industry standard. It encrypts your personal information so that it cannot be read.
You will know you are in the secure area of our site when the website address is preceded by “https://” and a padlock symbol appears in the frame of your browser.
All you need is your booking confirmation e-mail. Either accessible via your mobile device or as a printed hard copy.
This will help direct you to the correct car park and also states your booking reference number so you have it to hand, should you need to speak to a member of staff.
Approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verify this against your booking details and the barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.
If your vehicle has not been recognised by the ANPR cameras, please scan the QR code on your booking confirmation (either via a mobile device or printed copy) which looks like this:
If the QR code is not recognised, or you do not have a QR code to hand, please press the intercom assistance button on the entry column, a member of staff will then assist you.
Please do not press for a token to gain access to the car park, as this is not required and doing so will disable the ANPR system in relation to your booking, resulting in issues arising when trying to exit the car park.
If you have pre-booked long stay, mid stay or short stay car parking, approach the barrier, where your vehicle registration will be scanned by our ANPR cameras and verify this against your booking details and the barrier should then open automatically. Please be patient, as this process may take up to 30 seconds to happen.
If your vehicle has not been recognised by the ANPR cameras, please scan the QR code on your booking confirmation (either via a mobile device or printed copy) which looks like this:
If the QR code is not recognised, or you do not have a QR code to hand, please press the intercom assistance button on the entry column, a member of staff will then assist you.
If you have pre-booked Meet & Greet parking, approach the entry barrier and your car will automatically activate the intercom system.
The Meet & Greet operative will greet you over the intercom system and grant you access and provide parking instructions. Please remember to hand your keys into the office or use our self-service kiosks.
Please also have your return flight details available, as the Meet & Greet operative will make a note of these to ensure your vehicle is ready upon your return.
When you return, the Meet & Greet operatives will direct you to your car and advise of the exit procedure.
Please be aware, under no circumstances can we reserve a space for blue badge holders.
We offer the following Car Parking options for Blue Badge holders:
Lack of car park availability could be due to:
Try adjusting your selection or choose another car park. For Meet & Greet bookings, please check to ensure that you have entered the correct arrival time.
If you are still experiencing problems, please contact our Customer Contact Centre, on the following free phone numbers, who can advise on a suitable alternative car park:
East Midlands Airport queries: 0808 169 7032
JetParks queries: 0808 169 7029
Car parks are priced per calendar day or part thereof. Prices are subject to change and quotes are valid at the time of booking only. The number of days charged is calculated on the basis of the dates and times you select at time of booking.
For example if you are travelling on a Monday and returning the following Monday you will be charged for 8 days.
All prices shown are in GBP and include VAT at 20%.
Car parking charges will also vary according to:
If you’re dropping-off or picking-up at East Midlands Airport, there are a number of options available:
Although only a minority of passengers will be affected by this charge, the revenue generated will help to make sure that we are able to keep investing in the airport which will ultimately lead to more airlines flying to more destinations.
Other regional airports around the country have also introduced a range of charges for drop off/pick up.
If you can’t see the answer to your question above, or for any other general enquires please call our Customer Contact Centre on the following free phone numbers:
East Midlands Airport queries: 0808 169 7032
JetParks queries: 0808 169 7029
Our team are ready to help with your booking between 9am and 5pm, Monday to Friday, and 9am-3pm on Saturday and Sunday.
For third party bookings, passengers should refer to their initial provider.
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You will find up to date information here.
he Pet Travel Scheme, offered by the UK Department for Environment, Food & Rural Affairs (DEFRA) allows cats and dogs to travel between some countries and UK airports, without the need for quarantine. You can find out more here.
For up to date information on Visa requirements, you can find out more here.
For up to date information on obtaining an emergency travel document, you can find out more here.
You can fly to over 70 destinations from East Midlands Airport. For a full list, visit our Destinations page.
You must request a VAT refund form from any UK retailer that you buy goods from. You must complete and sign this prior to visiting the Travelex desk at East Midlands Airport.
Air Passenger Duty is calculated on each passenger at the rate for the place of their final destination. You can find out more here.
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Yes, you can cancel online or through our Customer Contact Centre. However, please note that FastTrack is non-refundable.
If you are delayed we cannot guarantee that you will be able to use the Passport Control FastTrack lane. This will be at the airport’s discretion and will depend on whether the total number of passengers for that hour has been exceeded.
FastTrack is open from 05:00 until 19:00. Passport Control FastTrack is open from 12:00 until 16:00, and 21:00 until 01:00.
Yes, you can amend the date of your booking. However, if you have booked Passport Control FastTrack with Car Parking, you will not be able to transfer to another date unless you change your Car Park booking dates.
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Yes, you can cancel/amend your booking by visiting the website you used to book and following the online instructions. If you booked with one of our Sales Agents please get in touch with them directly.
The Escape Lounge is open between 4.30-19.00 Sunday - Friday, and 4.00 - 17.00 on Saturday. It is closed on Christmas Day.
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