Information about what to do if you've lost your luggage
Our customer contact centre is receiving higher than normal volumes, with current response times taking up to 30 days
If you've lost or found an item of property on the carousel, or while onboard an aircraft (this includes lost luggage during transit) please contact the handling agent of the airline directly.
The handling agent contact details for each airline are listed below:
For Aurigny, Ryanair, FlyBe and TUI, contact Swissport on 01332 814203.
Swissport opening hours: Monday – Friday 09:30 to 00:00, or Saturday and Sunday from 13:30 – 00:00.
For Jet2, please contact 01332 406984 – open 24 hours per day.
If you've lost or found an item of property while at East Midlands Airport, the quickest way to contact the lost property team is by using the feedback form. They will aim to contact you in 10 working days.
If you are unsure as to where your property was lost or found, please contact our team on 0808 164 0792.