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Lost Property

Information about what to do if you've lost your luggage

Lost Property

Lost luggage


Handling agent contact details

Contact Swissport on 01332 814203, Monday – Friday 09:30 to 00:00, or Saturday and Sunday from 13:30 – 00:00 for the following airlines: Aurigny, bmi Regional, Flybe, Ryanair, Thomas Cook, TUI.

For Jet2, please contact 01332 406984 – open 24 hours per day.

If you've lost or found an item of property on the carousel, or while onboard an aircraft (this includes lost luggage during transit) please contact the handling agent of the airline directly. Please see the contact details above relating to each airline.

Lost Property

If you've lost or found an item of property while at East Midlands Airport, please contact our team on 0871 919 9000* between 09:00 and 17:00, Monday to Friday.

If you are unsure as to where your property was lost or found, please contact our team on 0871 919 9000*.

*Calls are charged at 13 pence per minute from a BT landline. Calls from mobiles and other networks may vary. East Midlands Airport is not aware of the call charges for its airlines and tour operators so please see the airline or tour operator website for the relevant charge.