Passenger Guides

Checking-In

Make your journey arriving at East Midlands Airport as smooth as possible. How to check in for your flight and when you'll need to arrive at the airport.

Luggage

Information about your hand, hold and miscellaneous luggage when travelling through East Midlands Airport.

Passport Control

Information about passport control, e-Passport gates and customs and immigration.

Lost Property

How to contact your airline's handling agent to report or track lost or delayed luggage. 

Travelling with Children

At East Midlands Airport we make every effort to ensure that both you and your children have a safe and enjoyable journey.

Pet Travel Scheme

If you are going away for a long period of time and want to take your pet abroad, the Pet Travel Scheme allows cats and dogs to travel between some countries and UK airports avoiding quarantine.

Duty Free Allowance

Information about your duty free allowance and taking airport shopping with you on your flight.

Fear of Flying

Do you have a fear of flying? Don’t panic, you're not alone.

First Time Flyers

If you're daunted by the thought of your first flight, there's plenty of help available to make your first journey in the skies a pleasant one.