Contact Us


Our Aim

Making your journey through the Airport as easy and relaxing as possible is our main aim and we always like to hear what you think about us. We want you to be able to give us your feedback in the way you want and when you want so there are now several ways in which you can do this.

How to contact us

If you have a specific question you may want to check our frequently asked questions before contacting us. However, if you can’t find an answer to your question or you would just like to provide us with some specific feedback please use one of the methods of contact shown below:

  • By phone - 24 hours 7 days a week 

    • General enquires +44 (0) 871 919 9000*
    • Bookings – Car Park, Escape Lounge & Express Lane +44 (0) 0871 310 3300*
    • Feedback 0871 477 7747*

            Call 0330 333 03 04 for our Customer Service and Feedback Teams

  • Web

    Feel free to use our web feedback form to ask us a question or provide us with feedback.

  • To find us

    Our address is: East Midlands Airport, Castle Donington, Derby, DE74 2SA

  • To write to us

    2nd Floor
    Olympic House
    Manchester Airport
    M90 1QX

*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

Help us get back to you quicker

We aim to respond to all feedback within 5 days, to help us get back to you as quickly as possible please remember, where appropriate, to include your dates of travel, flight numbers and any booking references.


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