The terms and conditions set out below apply to bookings made for the service product on this website. Please read through these carefully.
Your booking
1. This website is owned by East Midlands International Airport Limited, of Castle Donington, Derby, DE74 2SA registered Company Number 2078271 and who are also the supplier.
2. Bookings can be made by persons aged 18 years or over.
3. You are entering into a contract with East Midlands International Airport Limited for car parking at East Midlands International Airport, UK for the period confirmed in the online booking process comprising a series of calendar days or part thereof for the dates set out in your booking confirmation. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation page and contained in the Booking Confirmation Email sent to the address entered and confirmed by you during the online booking process on the East Midlands International Airport website.
4. The minimum length of stay is 3 days
5. The maximum length of stay is 15 days
6. Bookings must be made at least 48 hours prior to the date of arrival at the car park. All car park bookings are subject to availability and East Midlands International Airport reserves the right to withdraw availability at its entire discretion for a given car park on a given date.
7. The price you pay is the price accepted and confirmed by you during the online booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The price you pay is fixed for the stay duration between the Car Park Arrival and Car Park Departure dates and times that you have booked. The booking is valid for a single park entry and exit during the dates you have booked.
8. You must not resell or transfer any booking (in whole or in part).
9. If booking the car servicing product You MUST be contactable whilst you are away.
10. If booking the car servicing product the estimated value of your car must be under £100,000:
11. If booking the car servicing product your vehicle must be one of the following makes of car: Ford, VW, Vauxhall, Toyota, Peugeot, Kia, Fiat, Suzuki, Mazda, Nissan, Honda, Skoda, Chevrolet, Renault, Citroen, Volvo.
12. By having Servicing work completed by the garage you agree to the “terms and conditions of service and repair located below.
Payment
13. Payment must be made in advance and online. Payment may be made using one of the following payment cards; Delta; MasterCard; Solo; Switch; VISA. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder's permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method.
14. When you have completed your booking having entered the start and end dates for which car parking is required, we will send you a written confirmation of your booking by email to the address entered by you. You are responsible for supplying a valid email address. East Midlands International Airport cannot be held responsible for non-delivery due to transmission failure.
15. If you fail to collect your vehicle on the booked return date and time you will be responsible for all additional fees and charges which will be levied at the standard long stay gate tariff in place at that time. We will charge all additional charges to your payment card.
Cancellation
16. Subject to Paragraph 17 below and any specific product terms (see paragraph 18), you can cancel the contract by giving not less than 48 hours notice prior to the Car Park Arrival date by visiting www.eastmidlandsairport.com and following the online instructions. You will receive written confirmation of the cancellation to the e-mail address stipulated. In the event of any problems, you may alternatively cancel by phoning 0871 310 3300.*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.
17. Cancellations must be advised at least 48 hours prior to the car park arrival Date. ALL BOOKINGS CANCELLED WITHIN 48 HOURS OF THE CAR PARK ARRIVAL DATE WILL NOT BE REFUNDED.
Entry/exit procedures
18 (i) You must
- enter/exit the car park following the instructions provided to you in your e-mail confirmation and on the car park booking confirmation page.
- park your vehicle in the designated arrivals area in a marked bay and not in a manner to cause obstruction to others.
- lock your vehicle and remove all contents and valuables.
(ii) East Midlands International Airport is not responsible for any contents or valuables left in your vehicle.
(iii) Upon your arrival at the agreed time and date at the reception area you will be given a receipt in exchange for your vehicle keys. Your vehicle will be moved by us to a parking location and returned to you at the reception area at the approximate time of your booked return or any subsequently notified later return date.
(iv) Your booking is only valid for your designated car park.
(v) Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.
Car Park Conditions of use
19. Without prejudice to the generality of the foregoing, you use this car park on condition that:
ii) East Midlands International Airport, its servants or agents, will not be liable for any loss of or damage to any vehicle or its contents or any property whatsoever other than that which is attributable to wilful misconduct on its or its servants or agents part.
iii) East Midlands International Airport, its servants or agents, are permitted at any time and in our/their absolute discretion to move any vehicle or other property and it will not be liable for any damage caused to any such vehicle or property other than that which is attributable to wilful misconduct on its part.
iv) East Midlands International Airport reserve the right for it or its agents or the relevant Police Authority to move or remove any vehicle to safeguard any person or property against injury or damage or in the event of an actual or perceived threat to security and to remove vehicles which are, or appear to be, stolen or abandoned.
20. Any vehicle claims cannot be considered unless they are reported prior to departure from the car park. We accept no liability for loss or damage unless proved to be caused by our negligence.
21. With the aim of establishing when damage to your Vehicle was caused all Vehicles entering the Parking area will be photographed which will record any existing external damage to the Vehicle and the displayed mileage. The information from the photographs will be used to establish the external condition of the Vehicle when it enters the Parking Area. You agree, for the purposes of the Data Protection Act 1998 and any other relevant law, to the information obtained from the photograph being used for this purpose.
22. East Midlands International Airport and its servants and agents reserve the right to refuse admittance to the car park.
General
23. East Midlands International Airport reserve the right if prevented from supplying the car parking for any reason to cancel the contract or provide a suitable alternative parking location at no extra charge. East Midlands International Airport will attempt to provide as much notice as is possible. Where this is not possible or alternative parking is not required East Midlands International Airport will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur as a result.
24. East Midlands International Airport are only supplying you with car parking under the contract and will not be responsible for any costs, compensation costs or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to Terminals, airport procedures (including but not limited to checking –in and security) and any subsequent flight/travel arrangements.
25. Although East Midlands International Airport Limited attempts to provide our customers with a satisfactory service should you have any complaints please use our feedback form.
26. East Midlands International Airport reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service.
27. The laws of England and Wales govern the Contract between us and any dispute between us will be resolved exclusively in the courts of England and Wales.
28. Terms and conditions – Service and repair
CONTENTS
DEFINITIONS
ADVERTISING
OUR ADVERTISING PROMISE
WHAT OUR PROMISE MEANS TO YOU
WE WOULD ADVISE YOU TO
FOR YOUR INFORMATION
BOOKING
OUR BOOKING PROMISE
WHAT OUR PROMISE MEANS TO YOU
WE WOULD ADVISE YOU TO
FOR YOUR INFORMATION
WORK
OUR WORK PROMISE
WHAT OUR PROMISE MEANS TO YOU
WE WOULD ADVISE YOU TO
FOR YOUR INFORMATION
BILLING
OUR BILLING PROMISE
WHAT OUR PROMISE MEANS TO YOU
WE WOULD ADVISE YOU TO
FOR YOUR INFORMATION
STAFF
OUR STAFF PROMISE
WHAT OUR PROMISE MEANS TO YOU
WE WOULD ADVISE YOU TO
FOR YOUR INFORMATION
HANDLING COMPLAINTS
OUR HANDLING COMPLAINTS PROMISE
WHAT OUR PROMISE MEANS TO YOU
DISPUTE RESOLUTION
COMPLAINTS, CONSUMER ADVICE, CONCILIATION AND ARBITRATION
DEFINITIONS
Throughout these terms and conditions:
The term vehicle is taken to include passenger cars, light and medium commercial vehicles (where such vehicles are not used in the course of the consumer’s trade, business or profession) and their derivatives.
The term consumer describes the owner of any vehicle and includes any vulnerable consumer; for which subscribers will have in place satisfactory provision for attending to their needs.
The term vulnerable consumer describes any consumer whose circumstances put them at risk of making an incorrect or inappropriate decision, or receive inferior goods or services.
The term new vehicle warranty is taken to include the manufacturer’s warranty and any extension provided free with a new vehicle.
The term extended warranty is taken to include any warranty provided with a vehicle that is not a new vehicle warranty or any warranty purchased after the new vehicle warranty has expired.
The term warranty provider describes the administrator of the warranty.
The term guarantee describes the method(s) of ensuring quality of parts and work.
The term estimate is taken to mean an approximate cost to complete the work required.
The term quotation is taken to mean a statement of the cost for which the work will be completed.
The term subcontracted work describes any work completed by additional people to those employed by the subscriber.
The term diagnostic or exploratory work describes the work carried out in determining the cause of a problem.
The term invoice means an invoice that lists separately with costs against each item, the work carried out, parts used, labour, additional work agreed, environmental disposal charges and VAT.
The term competent describes demonstrated proficiency in the required skills and abilities of the job holder.
ADVERTISING
Our advertising promise
‘Our communications will honestly promote our services’
What our promise means to you
1.1 Our advertisements, promotions or any other publications, whether in writing or otherwise, will not contain any items which are likely to mislead you or be misunderstood.
1.2 Our advertisements (including comparative advertisements), promotions or any other publications will comply with the requirements of the relevant legislation along with the codes, regulations and rulings of the appropriate organisations or associations.
1.3 Any price quoted should be inclusive of VAT where applicable (and consumers informed where not), and cover any additional charges such as waste disposal and environmental charging.
1.4 The words ‘guarantee’ or ‘warranty’ within any of our advertisements will not be used unless the full terms of that guarantee or warranty are set out clearly within the advertisement or are available before you commit to any work or transaction. Furthermore, any warranty or guarantee offered will not diminish your consumer rights (i.e. those the law gives you anyway), or appear to do so.
We would advise you to
Read our advertisements carefully and in full. If an advertisement is not clear to you, request clarification before you commit yourself to any transaction.
Check that the specification and service requirements of the vehicle you are having serviced or repaired match that being booked.
Check with us that you have their latest pricing structure.
For your information
Where applicable, we observe the requirements of all legislation and regulatory requirements, including:
Misrepresentation Act 1967
Consumer Credit Act 1974 (as amended by the Consumer Credit Act 2006)
Sale of Goods Act 1979
Sale and Supply of Goods to Consumers Regulations 2002
Business Protection from Misleading Marketing Regulations 2008
Consumer Protection from Unfair Trading Regulations 2008
Advertising Standards Authority (including the Committee of Advertising Practice’s ‘the British Code of Advertising, Sales Promotion and Direct Marketing’ and ‘The Broadcast Advertising Codes’)
Ofcom Broadcasting Code (TV/Radio Advertising)
BOOKING
Our booking promise
‘Our price will be all-inclusive for the work that we agree to undertake’
What our promise means to you
2.1 We will provide you with flexibility and choice regarding dates and times for booking and completion, along with accurate information and advice to enable you to choose the work required, which you will be asked to authorise.
2.2 We will confirm whether any additional or special requirements you may have are included or require additional work, time and/or cost prior to agreement of a completion date and time.
2.3 We will fully explain and give you clear practical advice to help you understand the work required and being offered in order to complete the agreed work, which will be confirmed in writing if requested.
2.4 The terms under which we will be charging for any diagnostic or exploratory work will be confirmed and agreed during the booking process, as will our cancellation policy, which will allow you to cancel the repair and/or service at anytime, subject to your legal liability for any work done so far, including reasonable labour and parts costs generated, which will be kept to a minimum.
2.5 Replaced parts will be made available for you to view and examine until collection of the vehicle unless otherwise agreed. You should only ever remove these from the premises if you have the ability to dispose of them in an environmentally responsible manner.
2.6 Accepted methods of payment will be confirmed prior to work commencing.
2.7 Where an estimate is given, this will be supplied as a breakdown of costs to be provided in writing, as a general guide to the cost of the work required (which could go up or down) and be inclusive of all parts, labour and VAT where appropriate. Estimates should be given and agreed before any work is carried out and where provided in writing will clearly state that it is an estimate.
2.8 Where a quotation is given, this will be supplied as a breakdown of the firm agreed price to complete the work requested, offered to be provided in writing and be inclusive of all parts, labour and VAT where appropriate. Quotations should be given and agreed before any work is carried out and where provided in writing will clearly state that it is a quotation.
2.9 We will not require deposits or prepayments for service and repair work.
2.10 High pressure selling techniques will not be used.
We would advise you to:
Understand exactly the work to be undertaken on your vehicle (and the consequences of not having certain work/servicing carried out) including the agreed cost and collection time.
Clearly agree further contact instructions, including your availability, while your vehicle is being worked on.
Understand any additional work required to your vehicle/advised by us and whether this will cause additional cost, timescales etc.
Inform us of any special needs relating to the service and/or repair, as we cannot advise appropriately if you do not explain these requirements.
Notify us of any warranty and the relevant authorisation procedure, as any repairs may be covered.
For your information
Where applicable, we observe the requirements of all legislation and regulatory requirements, including:
Misrepresentation Act 1967
Consumer Credit Act 1974 (as amended by the Consumer Credit Act 2006)
Unfair Contract Terms Act 1977
Sale of Goods Act 1979
Supply of Goods and Services Act 1982
Unfair Terms in Consumer Contracts Regulations 1999
Sale and Supply of Goods to Consumers Regulations 2002
Business Protection from Misleading Marketing Regulations 2008
Consumer Protection from Unfair Trading Regulations 2008
WORK
Our work promise
‘We will complete the work as agreed with you’
What our promise means to you
3.1 If your vehicle is booked in, in advance, we will endeavour to have the appropriate parts in stock to complete the work as agreed at the time of booking. If this is not possible we will contact you prior to the date of your booking to re-arrange, in which case you may also exercise your right to cancel the booking.
3.2 If during the performance of the agreed work, it becomes apparent that additional time, labour or parts will be necessary to address consequential/additional needs not previously recognised, we will contact you to agree prior to commencement of this additional work, giving you the opportunity to accept and agree a new completion time/date, or decline and exercise your right to cancel the booking.
3.3 If your vehicle is dismantled, we will not compel you to agree to the completion of additional work. We will always offer an option of re-assembly within the original price, where possible. We will also make you aware of any operating and/or safety implications of not having this work carried out.
3.4 We undertake to guarantee all service and repair work against failure. We will inform you where parts are provided with a manufacturer’s warranty. We will tell you about the duration of any warranty or guarantee and how to exercise it.
3.5 Any guarantees or warranties provided with parts or labour are in addition to your existing consumer rights.
3.6 Replaced parts will be made available for you to view and examine until collection of the vehicle unless otherwise agreed. You should only ever remove these from the premises if you have the ability to dispose of them in an environmentally responsible manner.
3.7 Servicing carried out as required by the new vehicle warranty will be performed according to the vehicle manufacturer’s service specification, and documentation detailing this will be provided, unless otherwise specifically agreed and authorised by signature.
3.8 We will remain responsible for ensuring the quality of any subcontracted work carried out under the agreed booking.
3.9 We will agree with you the parts to be used, prior to commencing work.
3.10 We will carry out all work within an agreed timescale, exercising the reasonable skill and care you are entitled by law to expect. If the work is likely to take longer we will contact you, as stated in 3.2.
3.11 We will obtain permission from the warranty provider prior to starting any repairs covered by any warranty, as long as we have been made aware that the vehicle is covered by a warranty.
3.12 We will promptly and effectively respond to any questions you have regarding the completed work and swiftly investigate any issues with the work. Where possible we will rectify any issues at no extra cost.
We would advise you to
- Clearly notify us where a vehicle manufacturer’s warranty period applies, as the vehicle manufacturer will have set certain specific criteria to be observed by us to maintain the benefit of the warranty.
- Decide whether or not to have your vehicle serviced according to the vehicle manufacturer’s requirements, in full knowledge of the consequences which we will have explained to you.
- Understand that you will not invalidate a new vehicle warranty by having original spare parts or parts of matching quality fitted to your vehicle, but that these components or consequential damage caused by their failure will not be covered by the new vehicle warranty.
- Understand that failure to have your vehicle serviced according to the manufacturer’s servicing schedule may invalidate any warranty and could cause the premature failure of parts.
- Understand that the warranty for original spare parts or parts of matching quality other than those provided by the vehicle manufacturer will be with the parts manufacturer.
- Be aware that elements of work required will sometimes be outsourced for another specialist outlet to perform. The satisfactory conclusion of these tasks will remain our responsibility.
- Understand that any terms relating to parts in extended warranties must be followed for the extended warranty to remain valid.
For your information
Where applicable to us, we observe the requirements of all legislation and regulatory requirements, including:
Misrepresentation Act 1967
Unfair Contract Terms Act 1977
Sale of Goods Act 1979
Supply of Goods and Services Act 1982
Road Traffic Act 1988
Unfair Terms in Consumer Contracts Regulations 1999
Sale and Supply of Goods to Consumers Regulations 2002
Motor Vehicle Block Exemption Regulation (EC) 1400/2002
Business Protection from Misleading Marketing Regulations 2008
Consumer Protection from Unfair Trading Regulations 2008
BILLING
Our billing promise
‘Our invoice will match the booking price’
What our promise means to you
4.1 Our prices will be clear and inclusive of parts, labour, VAT and any other additional charges, to include the cost of disposal and any environmental disposal charges.
4.2 Where an estimate is given, this will be provided as a general guide to the cost of the work required and clearly stated at the time of booking (see 2.7).
4.3 Where a quotation is given this will be as a firm, agreed price to complete the agreed work and will be clearly stated at the time of booking (see 2.8).
4.4 If during the performance of the agreed work, it becomes apparent that additional time, labour or parts will be necessary to address consequential or additional needs not previously recognised, we will contact you to agree prior to commencement of the proposed additional work.
4.5 Unless a ‘fixed price’ arrangement has been agreed in advance (e.g. fixed price servicing), final invoices will clearly list the work that has been carried out, identifying any additional work agreed and detailing parts used, labour, environmental disposal charges and VAT separately.
4.6 All elements of the service provided, work carried out and the prices charged will be explained to you during the handover procedure upon completion of the agreed work, at which point payment will be due.
We would advise you to
- Check that the invoice details the work as agreed to be carried out and that the price meets with that agreed at the time of the booking.
- If additional work has been agreed, ensure this is clearly detailed on the final invoice.
- Retain your detailed invoice to form part of your service history. Proof of servicing will be required in the event of a warranty claim.
For your information
Where applicable to us, we observe the requirements of all legislation and regulatory requirements, including:
Misrepresentation Act 1967
Sale of Goods Act 1979
Supply of Goods and Services Act 1982
Sale and Supply of Goods to Consumers Regulations 2002
The Price Marking Order 2004
Business Protection from Misleading Marketing Regulations 2008
Consumer Protection from Unfair Trading Regulations 2008
STAFF
Our staff promise
‘Our Staff will work competently and in your best interests to provide the service that you require’
What our promise means to you
5.1 Our Staff will be trained in, and abide by the Code, comply with relevant legislation, be professional and polite at all times and treat you and your property with respect and care.
5.2 Our Staff are committed to completing work accurately and efficiently and will be attentive, especially to the needs of vulnerable consumers.
5.3 Our Staff are competent to carry out the work within their responsibilities, or in the case of trainees they will be supervised by someone who is competent.
5.4 Work undertaken by supervised staff will be checked to ensure it has been performed appropriately.
5.5 We will provide and our staff will use, appropriate equipment and facilities to complete all work to a satisfactory standard.
5.6 Staff will communicate clearly and not use technical jargon or terminology without offering to explain it fully.
We would advise you to
- Be clear in expressing what you require and question if you do not understand what you are being told.
- If you are not sure about anything, ensure you ask for more details.
For your information
Where applicable to us, we observe the requirements of all legislation and regulatory requirements, including:
Health and Safety at Work Act 1974
Sale of Goods Act 1979
Supply of Goods and Services Act 1982
Business Protection from Misleading Marketing Regulations 2008
Consumer Protection from Unfair Trading Regulations 2008
HANDLING COMPLAINTS
Our handling complaints promise
‘We will handle complaints swiftly, following this agreed procedure’
What our promise means to you
6.1 We will take effective, immediate action in order to ensure that you receive a just settlement of your complaint.
6.2 We will have in place an easily identifiable and accessible arrangement for the reception and handling of complaints.
6.3 We will co-operate fully with any local consumer adviser or any other intermediary you choose to consult in an effort to resolve your complaint.
6.4 In the event that your complaint remains unresolved, we will advise you of your right to refer your complaint to the Code Advisory and Conciliation Service.
6.5 The Code Advisory and Conciliation Service is responsible for the operation of the impartial conciliation service. Each conciliation case will be assessed and investigated from a Code, technical and legal perspective. The Code Conciliation Service will advise both us and you on a remedy as appropriate.
6.6 We will give every assistance to the Code Conciliation Service whilst it is investigating a complaint, and in reaching a satisfactory conclusion.
6.7 If a satisfactory conclusion cannot be achieved through conciliation, an independent low cost arbitration service is available via IDRS Ltd, an experienced dispute resolution service operator. Details of the arbitration arrangements can be located in the Motor Industry Code of Practice.
6.8 We will ensure that you are aware of our adherence to the Motor Industry Code of Practice by the prominent display of appropriate signage within our premises, including copies of the Motor Industry Code of Practice which are available for consumers upon request.
6.9 We will prominently display copies of the Brief Guide within our premises and make copies available for consumers.
6.10 We will maintain a record and analysis of all complaints relating to any of the provisions of the Code.
6.11 The Code Administrator will analyse complaints regarding the Code or other matters referred for conciliation or arbitration. The results of this analysis will be published within the Motor Industry Codes Annual Review.
DISPUTE RESOLUTION
Complaints, Consumer Advice, Conciliation and Arbitration
Any verbal complaints will be dealt with immediately by our Customer Relations Representative. If the complaint is not dealt with immediately, the Customer Relations Representative will respond to the complaint within 72 hours. A consumer who sends to us a letter of complaint will receive an initial reply from us within 10 working days of receipt.
We will give every assistance to the Code Advisory and Conciliation Service and upon receipt of a complaint, we will ensure that effective and immediate action is taken to resolve the complaint.
If attempts to reach a satisfactory solution fail, or a verbal complaint remains unresolved within 72 hours, or if any written complaint to us remains unresolved after 15 working days we will refer the complaint to the Code Advisory and Conciliation Service.
In the first instance consumers should call the free phone Consumer Advice Line on
0800 692 0825.
Or submit their enquiry or complaint via the Motor Industry Codes website www.motorindustrycodes.co.uk
Auto Service Centre
East Midlands International Airport Limited
Castle Donington, Derby, East Midlands
DE74 2SA, England
Tel: +44 (0)1332 810522
Fax: +44(0)1332 852977
e-mail: asc@eastmidlandsairport.com