Frequently Asked Questions


At East Midlands Airport, it’s our mission to make your journey as smooth and simple as possible, so we’ve compiled a list of our most frequently asked questions – and a short answer to each.

Start by choosing a category from the drop-down menu below, then click on a question to jump straight to the answer.

We’ve tried to cover as many popular topics as possible, but if you can’t find the answer to your question here, please get in touch >

Is the airport open 24 hours a day?

The airport is in operation 24 hours a day. All retail outlets are open from 5am onwards, with a selection of catering available 24 hours a day.

What is the full address and postcode for East Midlands Airport?

East Midlands Airport, Castle Donington, Derby, DE74 2SA

What is the phone number for East Midlands Airport?

Tel: 0871 919 9000*
*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

Call 0330 333 03 04 for our Customer Service and Feedback Teams

International: +44 1332 852 852

Where can I find out about job vacancies at the airport?

There’s more information here on this website. Find out more about job vacancies >

Where can I make a comment or complaint about my airport experience?

If you wish to make a comment or complain about an aspect of service at East Midlands Airport, please complete our simple online feedback form. We will respond to your comment as soon as possible.

Go to our online feedback form.

Who do I contact if I have lost something at the airport?

Please contact the information desk on 0871 919 9000*

*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.

Call 0330 333 03 04 for our Customer Service and Feedback Teams


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