Please have your passport open at the photo page ready for scanning.
Please note that due to tighter restrictions all passports need to be scanned at the desk, which may take a few minutes.
Automated Passport Gates
The UK Border Agency is committed to delivering secure, effective and efficient border controls and using new technology to assist in that process.
An automated gate system is being introduced in the Arrivals Hall at East Midlands Airport for people with a new style 'ePassport'. It uses facial recognition technology to allow passengers through the border without the need to see a Border Force Officer.
Eligible travellers will be holders of an 'ePassport' containing a chip and this logo on the front cover.
This includes British citizens, EU/EEA citizens and Swiss nationals aged 18 years and over. No registration or application form is required.
The gates are monitored by UK Border Agency staff who will intercept those refused by the system and select some passengers for manual checks.
How to use the gate:
Approach the gate one person at a time.
Insert your 'ePassport' into the slot - open the document at the page with the photograph and place it face down. If in a cover, please remove your passport from the cover before inserting it into the passport reader.
When the first set of glass entry doors open, remove your 'ePassport' and step forward into the booth.
Position your feet on the markings on the floor.
Look straight at the camera - the booth will perform a match of your face to the photograph held in the chip in your passport.
Exit through the second set of glass doors when they open.
Please do NOT:
Cover your face.
Wear a hat.
Wear sunglasses or other glasses/spectacles.
Use mobile phones or other electronic devices.
Everyone flying into East Midlands Airport from outside the UK needs to pass through Customs and Immigration.
Go through the 'Green Channel' if you have nothing to declare. Only go through this channel if you are sure that you have no more than the Customs Allowances and no prohibited or restricted goods.
Go through the 'Red Channel' or report to the red point if you have something to declare. You must declare any goods in excess of the 'Customs Allowances'.
Customs Officers carry out selective checks for the following prohibited or restricted goods:
Firearms and ammunition
Offensive weapons (such as flick-knives)
Indecent and obscene material
Items that threaten health and the environment
HM Customs and Excise needs your help to prevent smuggling. Any passenger arriving in the UK may be asked questions to help prevent the illegal import of prohibited or restricted items.
Meat Food and Plants
There are strict controls on the import of meat products and plants into the UK. If you bring prohibited items or exceed the permitted allowances, penalties may apply.
For luggage queries, excluding Lost Property, please choose from the following contacts:
Aurigny and Eastern Airways
Contact Menzies Tel: 07899 068628
Thomas Cook and all other airlines
Contact Servisair Tel: 01332 814203
If you have either lost or found an item while at East Midlands Airport, please contact the information desk in the main terminal building on 0871 919 9000*.
Call 0330 333 03 04 for our Customer Service and Feedback Teams.
*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.
East Midlands Airport is not aware of the call charges for its airlines and tour operators so please see the airline or tour operator website for the relevant charge.
When travelling either to or from East Midlands Airport, we provide a range of public transport services and facilities to enable you to get where you need to go as quickly and safely as possible.
If you’ve parked at the airport, check how you need to pay. Do you need to visit a pay station before you leave the car park?
We have regular bus services operating 7 days a week for travel throughout the East Midlands area, while scheduled coach services in all directions ensure seamless travel in any direction.
National Express offer well serviced routes across the North and South, including direct routes to Sheffield, Leeds and London based airports.
We work closely with Sustrans to ensure that cycle routes in and out of East Midlands Airport are safe and efficient. Upon on arrival at the airport, covered cycle parking is available next to Departures.
Arrow Cars are are our official airport taxi hire partner, offering passengers a professional service in delivering you to your door or the airport terminal at affordable prices.
The Skylink bus network connects many train stations with East Midlands Airport, ensuring travelling to and from the airport via train is easier than ever before. Connections from Derby, Nottingham, Long Eaton and East Midlands Parkway allow travel across a large proportion of the country.