Service Standards
More information on our service standards and performance, and how to get in touch.
Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport. You can view these here:
Assisted Travel Service Standards 2020-21
Our performance
To view our latest performance statistics please use one of the following links:
Assisted Travel Performance October 2021 to March 2022
Passenger Services Performance April 2021 to September 2021
Passenger Services Performance October 2020 to March 2021
Passenger Services Performance April 2020 to September 2020
Passenger Services Performance October 2019 to March 2020
Passenger Services Performance April 2019 to September 2019
Passenger Services Performance October 2018 to March 2019
Passenger Services Performance April 2018 to September 2018
Passenger Services Performance October 2017 to March 2018
We also hold meetings every 6 months with disability organisations. For the minutes from the latest meeting, please click below.
Minutes from Consultative Committee Meeting, June 3 2018
Accessibility Forum Notes, September 20 2019
Accessibility Forum Notes, December 2 2019
Accessibility Forum Notes, March 2 2020
Accessibility Forum Notes, June 28 2021
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