Data Security Incident - 27.08.26

Manchester Airports Group Statement

Manchester Airports group has been subject to a cyber security incident by an unauthorised third party. A quantity of customer data has been obtained that relates to car park, lounge, and Fast Track bookings and in-airport WIFI sign-ups at Manchester, Stansted and East Midlands airports.

We immediately contained the risk and have been working with specialist advisors and taking appropriate steps to protect our customers and systems. We have informed and are working with the relevant authorities. At no point has passenger safety or aviation security been compromised.

The incident has not resulted in any operational disruption. Airport operations remain unaffected and customer parking services continue to operate normally.

Neither MAG nor the system accessed hold customers’ bank or payment details. The data that has been accessed includes customers’ email addresses, phone numbers, vehicle registrations and postcodes.

We would like to reassure customers that Manchester Airport Group takes the security of customer information extremely seriously and we apologise for any inconvenience or concern caused.

Frequently Asked Questions

What data has been accessed?

A quantity of customer data was obtained by an unauthorised third party. Neither MAG nor the system accessed hold customers’ bank or payment details. The data that has been accessed includes customers’ email addresses, phone numbers, vehicle registrations, and postcodes.

Will my upcoming booking be affected?

No. All upcoming bookings remain valid and are unaffected by this incident. You do not need to take any action regarding your booking.

I would like to amend or cancel my up-coming booking, how do I do this?  

As a precautionary measure, access to our online Manage My Booking service has been temporarily suspended. There is no action required unless you would like to make a change to a booking due within the next 72 hours. 

Please contact our Customer Services on 0208 163 8001 for any urgent amendments. (Opening hours: Monday to Friday, 9:00–17:00 (excluding bank holidays)). Please note call wait times may be longer than expected. 

What actions is Manchester Airports Group taking to ensure my data is secure?

Upon becoming aware of the incident, we immediately took steps to contain it, including restricting access to affected systems, engaging specialist cyber security experts and notifying the relevant authorities. Our Data Protection team is overseeing the response to ensure that all actions taken are appropriate, thorough and in line with our legal obligations.

What should I do if I believe my data has been compromised?

We have contacted affected customers directly. Customers should continue to follow standard cyber security good practice, including:

• Remaining vigilant for suspicious emails, text messages or phone calls.

• Avoiding clicking on links or opening attachments from unexpected communications.

• Seeking further support and advice at Data breach guidance for individuals. 

Manchester Airports Group will never contact you unexpectedly to request payment card details, banking information or passwords.

Is there any risk to airport operations at East Midlands airport?

No. This incident does not involve operational airport systems and has no impact on airport operations. Passengers should continue to travel to the airport as normal.