If you lose something on a plane, or if your luggage doesn't arrive on the carousel

If you've lost or found an item of property on the carousel, or while onboard an aircraft (this includes lost luggage during transit) please contact the handling agent of the airline directly.

The handling agent contact details for each airline are listed below:

For Jet2, contact 01332 406984.

For Ryanair, TUI and any other airline, contact Swissport on ema.baggageservices@swissport.com.

Swissport opening hours:

Monday – Friday 09:30 to 00:00

Saturday and Sunday from 13:30 – 00:00

Jet2 is open 24 hours a day.

If you lose something at the airport

To help us check for your lost property we'll need to know the make, model, colour, size, any unique features, and serial number (if there is one) of your item.

If you've lost or found an item of property while at East Midlands Airport, the quickest way to contact the lost property team is by using our enquiry form.

We aim to contact you within 14 days if we've located the item.

Woman that works at airport helping passenger

FAQs

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