Facilities and Services

Facilities and services on offer for those who require assisted travel


At East Midlands Airport you’ll find an array of services thoughtfully designed to make travelling with us easy. You will find all the services and facilities that you need if you require extra assistance. 

Other Services

Assistance Lounges

We have two assistance lounges in the terminal: one in the check-in hall before security and one after security by Gate 8. Both of these lounges can be identified by pink seating. Both lounges have help points that can be used to contact a member of our Passenger Services Team for any assistance.

Changing Places

We have one Changing Place facility, which is located upstairs in the Departure Lounge; access is via lift, escalator or stairs. The facility is available for all departing passengers once checked in and through security. It includes an adjustable bed, hoist, flexible wash basin and shower facilities.

Changing Places is free to use and does not require pre-booking. In order to gain access you will require the use of a Radar Key.

If you do not have your own key, we have various options available:

  1. There is a key on the wall adjacent to the room. For access to the key you can request a code from the Passenger Services Desk when you check in.

  2. There is a phone number located on the door of the Changing Places room; please call this number and a member of our team will assist.


We have multiple accessible toilets located throughout the terminal building.