East Midlands Airport & Coronavirus (COVID-19)

People displaying symptoms of COVID-19 (high temperature, persistent cough, loss of taste or smell) should not fly.

Passengers should check the flight status before they leave home as some schedules are still subject to change. For any questions about your flight, please contact your airline.

Only those who are flying will be allowed inside the terminal building.

Face coverings should be easily accessible as these must be applied before entering the terminal.

Plenty of time must be allowed for check-in and security which may take longer than normal.

Passengers should check the latest government travel advice and any requirements for returning passengers to quarantine or complete relevant documentation.

Anyone driving to the airport should note that only a limited number of car parks will be in operation. Drivers are advised to familiarise themselves with booking details and follow the signs to the correct car park.

Due to a loss of all passenger income streams since March, the airport has had to increase prices for some services including rapid drop off (RDO).

Drivers dropping off passengers are not permitted to enter the terminal.

Passengers should maintain social distancing as far as possible throughout their journey.

Face covering must remain on when in the terminal. Airlines might not permit passengers to fly if a face covering is not being worn. Passengers who forget a suitable covering will be able to purchase one inside the terminal.

Hands must be cleaned regularly using sanitising stations which have been installed throughout the airport.

The airport is trialling the use of temperature screening technology which passengers will see on entry to the departure hall.

An enhanced cleaning regime is in place throughout the airport

Protective screens have been installed at check-in desks, in security and at boarding gates to protect staff.

Most of our shops and restaurants are now open, offering plenty of choice for customers.

We continue to provide a full Assisted Travel service to passengers but with additional measures in place to ensure a seamless and safe experience. These include:

• Additional and frequent cleaning of seats, wheelchairs, vehicles and help points.

• Distancing measures in waiting areas and throughout the terminal.

The Passengers Services team wear appropriate personal protective equipment (PPE), including face coverings, face visors and gloves while health guidance remains in place.

Questions: If you have further questions, please contact a member of the Passenger Services team by phone on 0808 1697032. As we’re currently open only when flights are operating, please leave a message including your flight details and we will respond to you within 72 hours.

Bookings: Please note that we are unable to take direct bookings for Assisted Travel. This must be done via your airline prior to travelling.

From next week, all international arrivals must show proof of a negative Covid-19 test taken up to 72 hours prior to departure for entry into the UK. You will still need to self isolate if you have travelled from a country not on the Travel Corridors list. All UK arrivals must complete a Passenger Locator Form. Find out more about the government requirements here.

The Passenger Locator Form cannot be submitted until 48 hours before you’re due to arrive in the UK and must be completed even if you are travelling from a country which has a ‘travel corridor’. A list of countries with travel corridors can be found here. 

You’ll need to show your completed form when you arrive at the UK border, either by printing a copy, or showing it on your phone.

The government will use this information to contact you if you or someone you’ve travelled with develops Coronavirus (COVID-19) symptoms. They may also use this information to check that you’re self-isolating if you are required to do so (see above).

You may be fined up to £100 if you refuse to provide your contact details, or more if you break this rule more than once. You also may not be allowed to enter the UK (unless you’re either British or a UK resident).