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As we begin to welcome passengers back to East Midlands Airport since the COVID-19 lockdown brought an abrupt halt to passenger air travel, we have been working hard to put measures in place to help make air travel safer for both passengers and airport staff.
We continue to follow guidance from Public Health England and their advice will determine what further steps may be needed, should circumstances change in the future.
Anyone flying through East Midlands Airport in the coming weeks and months will need to adhere to new guidance.
We continue to provide a full Assisted Travel service to passengers but with additional measures in place to ensure a seamless and safe experience. These include:
The Passengers Services team wear appropriate personal protective equipment (PPE), including face coverings, face visors and gloves while health guidance remains in place.
Questions: If you have further questions, please contact a member of the Passenger Services team by phone or by text on 07711 574 440. As we’re currently open only when flights are operating, please leave a message including your flight details and we will respond to you within 72 hours.
Bookings: Please note that we are unable to take direct bookings for Assisted Travel. This must be done via your airline prior to travelling.
A. East Midlands Airport (EMA) is open for business and passenger flights have some airlines have resumed flights. For detailed information about your flight please contact your airline.
A. If your airline cancels your flight, they will contact you to let you know. For detailed information about flight schedules or flight cancellations, please contact your airline. We recommend that you take out appropriate travel insurance as soon as you book your trip.
A. If you booked parking direct with East Midlands Airport, you can amend or cancel your booking online. Please visit our Car Parking FAQs for more information. If you booked with another provider, please contact them to amend or cancel your parking booking.
A. Bus services are operating to and from the airport. In line with Government advice, please wear face coverings and observe social distancing on all public transport. To plan your journey to EMA visit our Getting To And From pages or public transport providers' websites.
A. We recommend giving yourself plenty of time to go through security and reach your gate. We also, as always, have access to our FastTrack service for access to a dedicated lane at security.
A. Yes, you can take hand sanitiser gel through airport security with your hand luggage, as long as the bottle size is under 100ml, and it is in a sealed, clear plastic bag with your other liquids. This bag must be taken out of your hand luggage and placed in the tray separately. Please check your bags and pockets carefully before going through security to make sure you aren’t accidentally carrying any other liquids. Read more about airport security
A. Yes, you can pack bottles of hand sanitiser in your hold luggage, subject to your airline’s baggage allowance and the hold baggage restrictions.
A. Yes you can. Anti-bacterial wipes are not considered liquids and can be taken through security. You do not need to put wipes in your liquids bag.
A. Shops and food and beverage provision will gradually begin to open in line with relevant Government advice. Initially, there is a take-away service providing light refreshments.