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Before you travel

Requesting assistance and making arrangements before you arrive at the airport.

You must pre-book your assistance through your airline or travel agent a minimum of 48 hours before your flight

Before you travel

Booking your assistance

If you require any assistance through East Midlands Airport, please ensure you make the necessary arrangements before you travel. Your airline or travel agent will take all necessary information from you regarding your assistance, and will inform the Passenger Services Team 48 hours ahead of your travel.

Airline special assistance contact numbers

Aurigny – 01481 822886
BMI Regional – 0330 333 7998
Flybe – 0207 308 0812
Jet2.com – 0800 408 5591
Ryanair – 0871 246 0003
Thomas Cook Airlines – 0800 1073 409
Thomson Airways – 0203 451 2585

If you are unable to book your assistance prior to 48 hours before your travel, you must still inform your airline or travel agent and they will inform the Passenger Services Team as early as possible. On your arrival we will be able to assist you; however, there may be a slight wait as passengers who have booked in advance will be assisted first.

Making arrangements before you travel

Electric mobility aids and general mobility equipment

If you are travelling with your own mobility aid you must always try to pre-book this with your airline or travel agent as any failure to do so could result in your mobility aid not being able to travel with you. It is important that the dimensions and weight of the equipment are supplied to your airline or travel agent prior to travel so any necessary arrangements can be made with the handling agent at the airport.

Assistance Dogs

Assistance dogs are allowed into the terminal building and may travel on aircraft providing they comply with the Pets Passport Scheme. You must inform your airline or travel agent prior to travel so they can make any necessary arrangements. For further advice on flying with your assistance dog please visit: www.guidedogs.org.uk or www.caa.co.uk. We have two assistance dog relief areas at the airport. The first is before security and is located next to the Meet & Greet parking area; please ask a member of the Passenger Services Team if you require any assistance. The second is located after security; if you would like to use this area before your flight please request this from a member of the Passenger Services Team as it requires one of our team to escort you there.

Try Before You Fly

If you have not travelled before and would like to see the facilities we offer before you travel, we offer Try Before You Fly so you can familiarise yourself with the airport layout before you travel.

Due to popular demand, our summer try before you fly days are fully booked. Our next available dates are in September.

  • 4th September 2018
  • 25th October 2018
  • 13th November 2018
  • 11th December 2018

However, please don’t hesitate to email us at paxervicesteamleader@eastmidlandsairport.com to speak to the team. We’ll be happy to assist where we can and get you booked onto the next session.