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If you require any assistance through East Midlands Airport, please ensure you make the necessary arrangements before you travel. Your airline or travel agent will take all necessary information from you regarding your assistance, and will inform the Passenger Services Team 48 hours ahead of your travel.
Aurigny – 01481 822886
Flybe – 0207 308 0812
Jet2.com – 0800 408 5591
Ryanair – 0871 246 0003
Thomas Cook Airlines – 0800 1073 409
TUI Airways – 0203 451 2585
If you are unable to book your assistance prior to 48 hours before your travel, you must still inform your airline or travel agent and they will inform the Passenger Services Team as early as possible. On your arrival we will be able to assist you; however, there may be a slight wait as passengers who have booked in advance will be assisted first.
We also offer blue badge parking for customers who require it.
At East Midlands Airport we aim to make our passengers’ journey as simple as possible, so we've produced a number of downloadable booklets for you to read prior to travel.
Our Airport Awareness Booklet is for any passenger travelling through the airport; it provides information on what to expect on the way, and also has some pages for you to colour in. Download your copy here.
To help us get to know you better, please download and complete our Assistance Passport here.
Remember to bring this with you when you travel so that we know all about you and can make your journey as smooth as possible.