Requesting assistance and making arrangements before you arrive at the airport.
You must pre-book your assistance through your airline or travel agent a minimum of 48 hours before your flight
If you require any assistance through East Midlands Airport, please ensure you make the necessary arrangements before you travel. Your airline or travel agent will take all necessary information from you regarding your assistance, and will inform the Passenger Services Team 48 hours ahead of your travel.
Aurigny – 01481 822886 - email@example.com
Jet2.com – 0800 408 5591 - firstname.lastname@example.org
Loganair 0344 800 2855 - email@example.com
Ryanair – +44 (0)871 9199000 - firstname.lastname@example.org
TUI Airways – 0203 451 2585
If you are unable to book your assistance prior to 48 hours before your travel, you must still inform your airline or travel agent and they will inform the Passenger Services Team as early as possible. On your arrival we will be able to assist you; however, there may be a slight wait as passengers who have booked in advance will be assisted first.
We also offer blue badge parking for customers who require it.
Your airline will ask you a series of questions to determine what kind of assistance you need for your journey. Your airline uses this information to assign an assistance category to your booking. We will use this category to ensure that you receive the relevant assistance. There are many types of assistance, but we have listed a few of the common ones below which may help you to communicate with your airline what assistance you need.
At East Midlands Airport we aim to make our passengers’ journey as simple as possible, so we've produced a number of downloadable booklets for you to read prior to travel.
Our Airport Awareness Booklet is for any passenger travelling through the airport; it provides information on what to expect on the way, and also has some pages for you to colour in.
To help us get to know you better, please download and complete our Assistance Passport here.
Remember to bring this with you when you travel so that we know all about you and can make your journey as smooth as possible.