Requesting assistance and making arrangements before you arrive at the airport.
You must pre-book your assistance through your airline or travel agent a minimum of 48 hours before your flight
If you require any assistance through East Midlands Airport, please ensure you make the necessary arrangements before you travel. Your airline or travel agent will take all necessary information from you regarding your assistance, and will inform the Assisted Travel Team 48 hours ahead of your travel.
Our Assisted Travel service is free of charge; you will never be asked to pay for assistance.
Aurigny – 01481 822886 – email@example.com
Blue Islands – 01234 589 200
Eastern Airways – 01652 680 600 – firstname.lastname@example.org
Jet2.com – 0800 408 5591 –email@example.com
Ryanair – 01279 358 399 – firstname.lastname@example.org
TUI Airways – 0203 451 2585
If you are unable to book your assistance prior to 48 hours before your travel, you must still inform your airline or travel agent and they will inform the Assisted Travel Team as early as possible. On your arrival we will be able to assist you; however, there may be a slight wait as passengers who have booked in advance will be assisted first.
We also offer blue badge parking for customers who require it.
Your airline will ask you a series of questions to determine what kind of assistance you need for your journey. Your airline uses this information to assign an assistance category to your booking. We will use this category to ensure that you receive the relevant assistance. There are many types of assistance, but we have listed a few of the common ones below which may help you to communicate with your airline what assistance you need.
WCHR- Wheelchair required, able to use aircraft steps, able to walk short distances on the aircraft
WCHS- Wheelchair required, not able to use aircraft steps, able to walk short distances on the aircraft
WCHC- Wheelchair required, not able to use aircraft steps, or walk for any distance
DPNA- Other disability (e.g. Neurodiverse, autism etc)
BLND- Blind or visually impaired
DEAF- Deaf or hearing impaired
BDGR/ PETC- Guide Dog or Assistance Animal
At East Midlands Airport we aim to make all our customers’ journeys seamless. So we have developed an 'Assistance Passport' to help customers communicate their needs to us.
You can download and print one ahead of your journey, fill it in, and hand it in to a member of our team at the Assisted Travel desk. They will have all the information needed to register your assistance, and make the necessary arrangements in situations where you may prefer not to, or be unable to, discuss your requirements verbally.
The assistance passport can be downloaded here, and is entirely optional for your journey.