Booking your assistance
If you require any assistance through East Midlands Airport, please ensure you make the necessary arrangements before you travel. Your airline or travel agent will take all necessary information from you regarding your assistance, and will inform the Passenger Services Team 48 hours ahead of your travel.
Airline special assistance contact numbers
Aurigny – 01481 822886 - firstname.lastname@example.org
Jet2.com – 0800 408 5591 - email@example.com
Loganair 0344 800 2855 - firstname.lastname@example.org
Ryanair – 0203 285 6488
TUI Airways – 0203 451 2585
If you are unable to book your assistance prior to 48 hours before your travel, you must still inform your airline or travel agent and they will inform the Passenger Services Team as early as possible. On your arrival we will be able to assist you; however, there may be a slight wait as passengers who have booked in advance will be assisted first.
We also offer blue badge parking for customers who require it.
Your airline will ask you a series of questions to determine what kind of assistance you need for your journey. Your airline uses this information to assign an assistance category to your booking. We will use this category to ensure that you receive the relevant assistance. There are many types of assistance, but we have listed a few of the common ones below which may help you to communicate with your airline what assistance you need.