Assistance at the airport ahead of your flight
We know that arriving somewhere unknown can be a little daunting, so we’ve worked with Quidity to create a 360 degree virtual tour of East Midlands Airport so that passengers can familiarise themselves with the layout before they arrive. To get to know your way around the airport, click here.
Once you arrive at the airport, please make your way to departures. If you are in one of our car parks, all our buses are wheelchair accessible with bus drivers trained to support passengers with additional requirements. Should further assistance be required please call 07711 574 440, which will connect you to a member of our Passenger Services Team. (This is a priority number and should be used for mobility assistance related enquiries only.)
Once you are in the terminal, please report to the Passenger Services desk in the main check-in hall to discuss the assistance you need with a member of our friendly staff. They'll organise the appropriate assistance based on your requirements.
You may either check in your luggage prior to booking in at the Passenger Services Desk or we can assist you with check in if required.
We advise that you arrive at the airport no less than two hours in advance of your scheduled departure time, preferably more. You should present yourself to our Passenger Services Team no less than 1 hour 30 minutes before your scheduled departure time.