Facilities and Services

Facilities and services on offer for those who require assisted travel


At East Midlands Airport you’ll find an array of services thoughtfully designed to make travelling with us easy. You will find all the services and facilities that you need if you require assisted travel. 

Assistance Lounges

We have two assistance lounges in the terminal: one in the check-in hall before security and one after security, opposite Gate 10. Both of these lounges can be identified by pink seating. Both lounges have help points that can be used to contact a member of the Assisted Travel team if required.

Quiet Rooms

We have two quiet rooms in the airport for customers who prefer to wait for their flight away from the hustle and bustle of the main terminal. The first is before security, next to the Jet2 ticket desks. The other is after security, opposite Gate 14. Our quiet rooms feature help points that can be used to contact a member of the Assisted Travel team if required. Both rooms offer partial sound- proofing and no announcements are made in these areas. A flight information display is available for tracking your departure gate

Changing Places

We have one Changing Place facility, which is located upstairs in the Departure Lounge; access is via the elevator opposite Frankie & Benny's. The facility is available for all departing customers once checked in and through security. It includes an adjustable bed, hoist, flexible wash basin and shower.

Changing Places is free to use and does not require pre-booking. In order to gain access you will require the use of a Radar Key.

If you do not have your own key, a spare is left in a box next to the entrance. We ask that you replace the key immediately after use. Should you have any difficulties accessing or using the facility, please use the Whatsapp Live Chat signage to contact a member of the Assisted Travel team.

We have future plans to include a Changing Places facility along the arrivals route of our terminal, and hope to be able to update this section with details soon.

BSL Interpretation

signlive logo. 'SignLive' is black letters, with a forest green line at either end

We have partnered with online BSL interpreting service, SignLive.

If you are a BSL user, you can use SignLive to connect to us via an Interpreter. Just log in to the SignLive app on iOS, Android, or a web browser and find us in the community directory. When you call, the interpreter may confirm who you want to get in touch with.

You can use the SignLive service for help from our Customer Contact Centre before travel, or from our Assisted Travel team on your day of travel.

Download the SignLive app, or find further support and FAQs.

graphic showing a visual demo of how the 'SignLive' app works for users.


We have multiple accessible toilets located throughout the terminal building.

Reserve & Collect

With World Duty Free’s free and convenient Reserve & Collect service, you can browse thousands of products online from the comfort of your own home. Reserve brands you might not find in-store up to 30 days before you travel then collect and pay in-store to save 10%. T&Cs apply, click here for full details.