More information on our service standards and performance, and how to get in touch.
Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport. You can view these here:
Assisted Travel Service Standards 2024-25
To view our latest performance statistics please use one of the following links:
Assisted Travel Performance April 2024 - September 2024
Assisted Travel Performance October 2023 - March 2024
Assisted Travel Performance April 2023 - September 2023
Assisted Travel Performance October 2022- March 2023
Assisted Travel Performance April 2022 to September 2022
Assisted Travel Performance October 2021 to March 2022
Passenger Services Performance April 2021 to September 2021
Passenger Services Performance October 2020 to March 2021
Passenger Services Performance April 2020 to September 2020
Passenger Services Performance October 2019 to March 2020
Passenger Services Performance April 2019 to September 2019
Passenger Services Performance October 2018 to March 2019
Passenger Services Performance April 2018 to September 2018
Passenger Services Performance October 2017 to March 2018
We also hold an Accessibility Forum at regular intervals. The forum is made up of disabled individuals from the community; members are selected by the independent Chairperson.
The Chairperson is currently Christiane Link. The forum advises the airport on all matters relating to accessibility and the Assisted Travel service. Copies of the meeting minutes are available below:
Accessibility Forum Notes, August 22 2024
Accessibility Forum Notes, April 18 2024
Accessibility Forum Notes, February 1 2024
Accessibility Forum Notes, November 9 2023
Accessibility Forum Notes, August 15 2023
Accessibility Forum Notes, April 17 2023
Accessibility Forum Notes, January 13 2023
Accessibility Forum Notes, November 4 2022
Accessibility Forum Notes, April 13 2022
Accessibility Forum Notes, December 11 2021
Accessibility Forum Notes, June 28 2021
Accessibility Forum Notes, March 2 2020
Accessibility Forum Notes, December 2 2019