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Service Standards

More information on our service standards and performance, and how to get in touch.

Service Standards

Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport. You can view these here:

Passenger Services Standards 2018

East Midlands Airport Special Assistance Newsletter Jan-Mar 2018

Our performance

To view our latest performance statistics please use one of the following links:

Passenger Services Performance October 2018 to March 2019

Passenger Services Performance April 2018 to September 2018

Passenger Services Performance October 2017 to March 2018

We also hold meetings every 6 months with disability organisations. For the minutes from the latest meeting, please click below. 

Minutes from Consultative Committee Meeting, June 3 2018