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Service Standards

More information on our service standards and performance, and how to get in touch.

Service Standards

Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport. You can view these here:

Assisted Travel Service Standards 2020-21


Our performance

To view our latest performance statistics please use one of the following links:

Passenger Services Performance April 2020 to September 2020

Passenger Services Performance October 2019 to March 2020

Passenger Services Performance April 2019 to September 2019

Passenger Services Performance October 2018 to March 2019

Passenger Services Performance April 2018 to September 2018

Passenger Services Performance October 2017 to March 2018

We also hold meetings every 6 months with disability organisations. For the minutes from the latest meeting, please click below. 

Minutes from Consultative Committee Meeting, June 3 2018

Accessibility Forum Notes, September 20 2019

Accessibility Forum Notes, December 2 2019

Accessibility Forum Notes, March 2 2020