Service Standards

More information on our service standards and performance, and how to get in touch.

Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport. You can view these here:

Assisted Travel Service Standards 2023-24


Our performance

To view our latest performance statistics please use one of the following links:

Assisted Travel Performance October 2022- March 2023

Assisted Travel Performance April 2022 to September 2022

Assisted Travel Performance October 2021 to March 2022

Passenger Services Performance April 2021 to September 2021

Passenger Services Performance October 2020 to March 2021

Passenger Services Performance April 2020 to September 2020

Passenger Services Performance October 2019 to March 2020

Passenger Services Performance April 2019 to September 2019

Passenger Services Performance October 2018 to March 2019

Passenger Services Performance April 2018 to September 2018

Passenger Services Performance October 2017 to March 2018

We also hold an Accessibility Forum at regular intervals. The forum is made up of disabled individuals from the community; members are selected by the independent Chairperson.

The Chairperson is currently Christiane Link. The forum advises the airport on all matters relating to accessibility and the Assisted Travel service. Copies of the meeting minutes are available below:

Accessibility Forum Notes, November 9 2023

Accessibility Forum Notes, August 15 2023

Accessibility Forum Notes, April 17 2023

Accessibility Forum Notes, January 13 2023

Accessibility Forum Notes, November 4 2022

Accessibility Forum Notes, April 13 2022

Accessibility Forum Notes, December 11 2021

Accessibility Forum Notes, June 28 2021

Accessibility Forum Notes, March 2 2020

Accessibility Forum Notes, December 2 2019

Accessibility Forum Notes, September 20 2019

Minutes from Consultative Committee Meeting, June 3 2018