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Our Service Standards detail what our customers can expect to receive when travelling through East Midlands Airport. You can view these here:
To view our latest performance statistics please use one of the following links:
We also hold meetings every 6 months with disability organisations. For the minutes from the latest meeting, please click below.
If you would like to make a complaint, please contact our customer relations team who can be contacted via the following link: http://www.eastmidlandsairport.com/help/feedback-form/.
More information on our complaints procedure can be provided on request. If, for any reason, you are unhappy with our response to your complaint, you can refer your complaint to AviationADR, which is approved by the Civil Aviation Authority to provide an independent review of complaints and dispute resolution services. You will need to refer your complaint to the AviationADR Scheme within 12 months of our final response.
12 – 14 Walker Avenue
Stratford Office Village
Please note: Complaints sent to ADR will only be dealt with if relating to Special Assistance provided at East Midlands Airport. All other complaints must go through the following: https://www.eastmidlandsairport.com/help/feedback-form/