Join our fantastic hospitality team
Each year, thousands of guests use our Escape Lounges at East Midlands airport. The team within the Lounge are on hand to support our customers with any needs and ensure they arrive to a calm, well-presented space. Whether travelling for business or pleasure, we offer our guests the chance to retreat to our venues before continuing their journey.
Here at MAG Hospitality, we're always professional, but we believe in getting to know our customers and giving each one of them the best possible experience. We're more than just process people, we go the extra mile to provide our guests with a memorable and enjoyable start to their holiday.
MAG currently operates several brands across our three airports, including Escape Lounges, 1903 Lounges, Proof 65 and the Hangar restaurant.
Our Hosts are the face of our lounges and restaurants, providing first-class customer service to our guests. This is a varied role where you could be checking in customers at the reception desk or serving drinks at our complimentary bar. We want all our customers to have an amazing start to their journey and our customer-focused Hosts ensure this happens every day!
Our team management is responsible for the day to day operation of their venue. They troubleshoot and ensure everything is running as it should be whilst striving to create a VIP experience for all our customers.
Our Hospitality Chefs are passionate about food! They work hard to prepare and present delicious dishes to customers, whilst always ensuring the highest of standards are maintained.
Kitchen Assistants are focused on ensuring the kitchen and all storage locations are kept clean, hygienic and adhere to all health and safety standards. They are responsible for washing all crockery, cutlery and light equipment.
Based at: East Midlands Airport
Hours: 30 & 40 Hour contracts available
Shifts: Early/Late/Mixed shifts
Pay: £11.16 per hour which includes shift allowance
Discover what benefits you can enjoy as a member of our team
A role in our hospitality team comes with many benefits. As a member of MAG staff you can benefit from things such as free holiday parking (subject to availability), discounts on airport products such as lounges and numerous other employee benefits. On top of the standard company benefits, you will also get meals on shift.
Our hospitality teams are fast-paced, dynamic and prepared to overcome any hurdles. There is no better team to bond with and work on shift as everyone works closely together to make sure our passengers always have the best start to their journey. Our airports are ever changing environments, and there is always something new to learn and discover about how our airports work. There is no doubt that a job with our hospitality team would provide an engaging and unique environment for you to thrive in.
Also, where else can work where you can say that you’re able to watch as planes take off from our busy runways!
The earliest shift time will be 3am. The latest shift time will be 10pm.
The biggest challenges can be the early starts, they are not for everyone. However, you acclimatise to early shifts, and there will be a varied shifts pattern to take into consideration a work life balance. You will find that even early shifts have their benefits, they can provide a lot more flexibility to your day and allow you to complete a full days work and still be back home for lunch!
The most essential qualities for our hospitality team are:
A solution mind-set
Dedication to customer care
Attention to detail
These qualities will help you succeed as a member of the team in our busy environments.
The best advice to anyone applying to the role would be to always be yourself and show us how much our customers would mean to you. At MAG Hospitality, we are dedicated to providing our customers with the best start to their journey, and every guest is important. We want all our staff to care as much as we do about high standards of customer service.