Support for passengers with invisible disabilities
If you or a member of your party is travelling with a hidden disability, we have a range of assistance on offer to make your journey through the airport more comfortable.
We operate a ‘hidden disabilities’ lanyard system through the airport. The lanyards are intended to indicate to airport staff that the wearer (or a companion) may require additional time, care and understanding when journeying through the airport. To obtain a lanyard, you can pick one up from the Pink Passenger Services Desk in the check- in hall, this is a free of charge service.
Our lanyards are designed to be a discreet signal to airport staff that the wearer may require additional time, care and understanding when journeying through the airport. We confirm there is nothing on the end of the lanyard, you may choose to place something on the end if you wish. The lanyards are requested by passengers of all ages and varying disabilities.
Please note that the lanyards do not automatically grant access to any additional assistance and do not provide access to express check in, security or boarding. Assistance must be pre-booked with the airline at least 48 hours prior to flight, we cannot take any direct bookings. Airline numbers are as follows:
Aurigny – 01481 267267 – firstname.lastname@example.org
Jet2.com – 0800 408 5591 – email@example.com
Loganair 0344 800 2855 – firstname.lastname@example.org
Ryanair – 0871 246 0003 – Email unavailable
TUI Airways – 0203 451 2585 – Email unavailable
Please note, due to high demand, we are unable to post a lanyard to your home address in any circumstance. Please collect a lanyard from our assistance desk in the departure hall on your day of travel
We also offer ‘Try Before You Fly’ visits throughout the year for those that require some familiarisation with the airport in advance of travel. More information is available on the Before you travel page.
There are various points across the terminal where we have induction loop systems; these are clearly marked by the ‘sympathetic ear’ symbol. All signage across the airport is in yellow text on blue background. If you require any assistance, please book this with your airline and discuss with us so we know how to best assist you.
We have recently introduced a new live chat service for providing information and assistance without the requirement for audible speech. You can access this service via WhatsApp on 07711 574 187.
We have partnered with online BSL interpreting service, SignLive. More information is available on our Facilities and Services page.
The Alzheimer's Society has produced a Factsheet with tips and guidance for travelling with dementia. Please contact us if you require any further assistance.
We have two Quiet Rooms available for those passengers who require somewhere to escape the hustle and bustle of the airport. Our Quiet Rooms are located both before and after security (opposite check-in desk 26, and opposite gate 14). They are soundproofed, and receive only limited passenger announcements. They both feature flight information displays to help you keep track of your flight, as well as help points, so you can get in touch with a member of the Assisted Travel team if required. Our Airside Quiet Room also features a soft seating area.