Support for passengers with invisible disabilities
If you or a member of your party is travelling with a non-visible disability, we have a range of assistance on offer to make your journey through the airport more comfortable.
We operate a ‘green lanyard’ scheme in the airport. These lanyards are intended to indicate to airport staff that the wearer (or a companion) may require additional time, care and understanding when journeying through the airport. To obtain a lanyard, you can pick one up from the Assisted Travel desk in the check- in hall, free of charge. Our teams will also recognise the 'Sunflower Lanyard' scheme that some customers may already use. Our lanyards can be used by any customer for any reason.
Please note that the lanyards alone do not automatically grant access to any additional assistance and do not provide access to express check in, security or boarding. Assistance must be pre-booked with the airline at least 48 hours prior to flight (see the Before You Travel page).
We also offer ‘Try Before You Fly’ visits throughout the year for those that require some familiarisation with the airport in advance of travel. More information is available on the Before You Travel page.
There are various points across the terminal where we have induction loop systems; these are clearly marked by the ‘sympathetic ear’ symbol. All signage across the airport are in high- contrast colours. If you require any assistance, please book this with your airline and discuss with us so we know how to best assist you.
We have recently introduced a new live chat service for providing information and assistance without the requirement for audible speech. You can access this service via WhatsApp on 07711 574 187.
We have partnered with online BSL interpreting service, SignLive. More information is available on our Facilities and Services page.
The Alzheimer's Society has produced a Factsheet with tips and guidance for travelling with dementia. Please contact us if you require any further assistance.
We have two Quiet Rooms available for those passengers who require somewhere to escape the hustle and bustle of the airport. Our Quiet Rooms are located both before and after security (opposite check-in desk 26, and opposite boarding gate 14). They are soundproofed, and receive only limited passenger announcements. They both feature flight information displays to help you keep track of your flight, as well as help points, so you can get in touch with a member of the Assisted Travel team if required. Our Airside Quiet Room also features a soft seating area, dimmable lighting, and a sensory toy kit.