If you or someone you are travelling with has a hidden disability, we have lanyards that can be used to discretely identify you to airport staff so they know that you may require additional assistance. All of our staff are trained to recognise the lanyards and act accordingly. If you would like a lanyard you can request one free of charge from the Passenger Service Desk in the check-in hall. These lanyards are replacing the wristbands used previously.
If you would like to request a lanyard prior to your travel or have any other enquires before your travel please email us, providing your name and contact details so we can send this out to you.
If you have not travelled before and would like to see the facilities we offer before you travel, we offer Try Before You Fly visits once a month so you can familiarise yourself with the airport layout before you travel.
If you would like to book a place on one of these visits, please email us.
Please note that the number of spaces on each visit is limited and you must hold a valid passport.
There are various points across the terminal where we have an induction loop system: these are clearly marked by the 'sympathetic ear' symbol. All signage across the airport uses yellow text on a blue background, making it easier to read.
The Alzheimer's Society has produced a Factsheet with tips and guidance for travelling with someone with dementia.